20+ Years of Oracle Applications Experience
Oracle Cloud Applications Support
ERP | SCM | HCM | EPM
Streamline your support requests
Start clearing your pending support requests and proactively focus on enhancing your investments in Oracle Cloud
Delivered Results
Fueled by innovative solutions. See how Vigilant is helping businesses unlock business agility
Oracle Applications Support Service Offerings
For any organization, Oracle Applications (on-premise or Cloud) is an investment with goals – and no matter how big those goals are, Vigilant has the expertise & knowledge to help you in achieving them. With our 20+ years of Oracle Applications experience, we have supported a wide range of large and small operations for applications across the Oracle technology stack.
Application Support
Functional and technical support
Roles/Security Maintenance
Integration Support
Error tracking and debugging
Continuous process improvement
Comprehensive user support
Conversion & Data Loads
User provisioning
Training needs
Technical troubleshooting
Performance monitoring
Performance testing
Documentation development and maintenance
Release Management
Major Release Analysis
Impact on the environment
Educate users on the new features and functionality
Additional or amended ways to perform existing activities
Address any Breaks / Fix/ Enhancements
Identifying changes between Releases that impact on security and controls
Major Release Regression Testing
User Adoption
Summary Analysis of New features and functionality
Application Enrichment
New Module Implementation
Additional Integrations
Additional Reporting/Analytics
New Functionality/Configuration changes
Mergers / Acquisitions
Why Vigilant
Oracle Platinum Partner with 275+ Oracle Experts
On-shore, off-shore & hybrid engagements available to offer you an affordable yet effective blended service model
Certified and Experienced Consultants
All Oracle modules including ERP, HCM, SCM, EPM & more (Configuration, setup and process assistance)
Cloud Implementations & Managed Services
Delivered numerous cloud implementations & managed services worldwide for companies of all sizes
Flexible Managed Service Plans
Flexible managed service plans with 24 x 7 x 365 support (Guaranteed 15 minute or less response time for critical issues)
Key Service Highlights
Guaranteed SLAs, pay as you use and expand scope on-demand
We’ve earned the trusts of 250+ Enterprise clients with our seamless delivery.
Can we earn your trust by executing any one of the following initiatives?
- Any Ad hoc Projects
- Long Standing Critical Issues
- Reporting needs
- Testing Services for quarterly patch updates
