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Oracle CX Cloud | Marketing | Sales | Service
Elevate Customer Satisfaction
and Drive Growth with
Vigilant’s Oracle CX Solutions
Elevate Customer Satisfaction and Drive Growth with Vigilant’s Oracle CX Solutions
Oracle Customer Experience (CX) Services
At Vigilant, we understand the critical importance of delivering exceptional customer experiences in today’s competitive landscape. Our comprehensive suite of Oracle CX services is designed to help businesses harness the full potential of Oracle’s powerful CX platform, ensuring enhanced customer satisfaction, loyalty, and business growth.
CX Product Areas
Oracle Customer Experience (CX) offers a connected suite of applications that goes beyond traditional CRM to help you create, manage, serve, and nurture lasting customer relationships. Build a complete view of your customer and their every interaction—no matter how, when, where, or with whom they engage. Empower your entire business to deliver exceptional customer experiences—from acquisition to retention—and everything in between.
Marketing
Orchestrate smart, cross-channel marketing for B2B and B2C
Create data-powered, seamless marketing experiences that delight your customers. Oracle Marketing helps your team increase campaign engagement, personalize B2B strategies, optimize B2C channels, and gain real-time insights.
Marketing Automation
Campaign Management
Customer Loyalty and Engagement
Customer Data Platform
Behavioral Intelligence
Sales
Unify your sales planning and execution processes
Deliver responsive selling across all touchpoints with Oracle Sales. The modern, unified selling and buying approach of Oracle CX connects sales and commerce to service, marketing, and the entire customer experience.
Sales Force Automation
Sales Planning
Sales Performance Management
Commerce
Configure, Price, Quote
Subscription Management
Partner Relationship Management
Service
Deliver efficient, personalized service across your channels
Help customers when and where they need you. Automate workflows for customer self-service, agent-assisted service, and field service engagements. Accelerate resolution with AI-driven recommendations, unified data visibility, and cross-organization collaboration tools. Deflect simple requests to digital channels and free up your experts to handle more complex customer needs.
Field Service
Knowledge Management
Digital Customer Service
Service Center
Intelligent Advisor
CX Analytics
Guided decisions based on key insights
Become a truly customer-centric business by leveraging insights from all CX touchpoints. Analyze complex business process flows, such as lead-to-order and quote-to-cash, to optimize for unparalleled business performance. Analyze historical trends and use AI to guide your CX teams to meet business and revenue targets.
Role-based insights and guided actions
Real-time transaction reporting
Self-service analytics and data discovery
Data visualization and exploratory analytics
Predictive and what-if analysis
Analytics on the go, mobile
Out-of-the-box semantic data model, KPIs
Why Choose Vigilant for Oracle CX?
Expertise and Experience:
With years of experience in implementing and managing Oracle CX solutions, our team of certified experts brings deep industry knowledge and technical proficiency to every project.
Customized Solutions
We understand that every business is unique. Our tailored Oracle CX solutions are designed to meet the specific needs and goals of your organization, ensuring maximum ROI.
End-to-End Support
From initial consultation and implementation to ongoing support and optimization, Vigilant provides comprehensive services throughout your Oracle CX journey.
Proven Methodology
Our proven methodologies and best practices ensure a seamless and efficient implementation process, minimizing disruptions and accelerating time-to-value.
Customer-Centric Approach
At Vigilant, we put your customers at the heart of everything we do. Our solutions are designed to enhance customer engagement, satisfaction, and loyalty, driving long-term business success.
Our Oracle CX Services
Oracle CX Implementation
Our team of experts will work closely with you to implement Oracle CX solutions tailored to your business needs. We ensure a smooth and efficient deployment, allowing you to start reaping the benefits of enhanced customer experiences quickly.
Oracle CX Integration
Seamlessly integrate Oracle CX with your existing systems and applications to create a unified and cohesive customer experience. Our integration services ensure data consistency and streamline processes across your organization.
Oracle CX Customization
Tailor your Oracle CX platform to meet the unique requirements of your business. From custom workflows and processes to personalized customer journeys, we help you create a CX solution that truly fits your needs.
Oracle CX Optimization
Maximize the value of your Oracle CX investment with our optimization services. We continuously monitor, analyze, and enhance your CX solution to ensure it delivers the best possible results.
Oracle CX Support and Maintenance
Ensure the ongoing success of your Oracle CX solution with our comprehensive support and maintenance services. Our team is available 24/7 to address any issues, provide updates, and ensure your CX platform operates at peak performance.
Key Benefits of Oracle CX
Improved Customer Engagement
Enhance your interactions with customers across all touchpoints, delivering personalized and consistent experiences.
Increased Customer Loyalty
Build lasting relationships with your customers through exceptional service and tailored experiences.
Data-Driven Insights
Leverage powerful analytics and insights to understand customer behavior and preferences, driving informed business decisions.
Scalability and Flexibility
Oracle CX solutions are designed to grow with your business, providing the scalability and flexibility needed to adapt to changing customer demands.
Enhanced Efficiency
Streamline your customer-facing processes, reducing operational costs and improving overall efficiency.
Get Started with Vigilant’s Oracle CX Services
Ready to transform your customer experience with Oracle CX? Contact us today to learn more about how Vigilant can help you deliver exceptional customer experiences that drive business success.
Please write to info@vigilant-inc.com or fill the form below: