Automation/RPA Managed Services

Assurance for your RPA operations that are expertly managed, secure, and compliant Schedule Consultation

Our Clients

Vigilant is proud to serve as a trusted IT advisor to companies in many industries across North America and the world.

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Organizations require sanitized, validated, and actionable data to adapt to ever-changing market conditions to find the next opportunity to grow and evolve, or to find an issue that could derail your growth plans.  You need your valuable employee assets focused on finding opportunities, risks, and issues, not manual and repetitive business processes.  Vigilant partners with clients to own, operate, and execute your manual and repetitive business processes so you can focus on navigating your business forward.

Businesses are embracing automation for accelerating the movement of data across the enterprise with speed, efficiency, accuracy, and impact.  Automation cover mechanisms like:

  • Robotic Process Automation (RPA) for business process automation.
  • Intelligent Process Automation (IPA) for engaging technologies like OCR, AI, ML, ICR, NLP to support more cognitive business process automations.
  • Middleware software applications for connecting data between system to system(s).

Vigilant offers comprehensive managed automation services that cover the main RPA platforms and middleware tools.

If your current contact is due to expire, get a free price estimate to see what you could be paying.

Services Provided

Process and Bot Monitoring

  • Performance Monitoring
  • Workflow, Exceptions, Work Queues
  • RPA/IPA Platform Monitoring
  • Infrastructure Monitoring

Maintenance and Support

  • L1, L2, L3 Support
  • Identification, Triage, Trouble Shooting, Resolution
  • Bug fixes and minor enhancements to process automations
  • Platform upgrade and update installation, configuration, and testing

Development and Configuration Support

  • Requirements gathering and documentation
  • Solution architecture and solution design
  • Development / Configuration of automated solution, to align with best practices
  • Quality review and control
  • User Acceptance Testing (UAT)
  • Deployment to Production
  • Hypercare

Remote Support

  • Automated Process Monitoring
  • Independent quality control reviews
  • Support deployment of code to production
  • Administration
  • Development Life Cycle

Reporting

  • Dashboards
  • Governance
  • KPIs
  • Infrastructure Monitoring

Performance Improvement

  • Governance and Control
  • Development Standards Implementation
  • Redevelopment for greater throughput
  • Process Tuning and Performance Improvements

Proactive Support

  • KPI and SLA Monitoring
  • Proactive issue identification and resolution
  • User Training
  • Quarterly Health Checks

Key Constructs of Vigilant’s Managed Services

Partnership
Partnership and Transparency Our support teams act as an extension of your team, working on your behalf. We eliminate the ‘black box’ support model to ensure you have awareness of risks, issues, and opportunities.
Managed Service
Flexible Managed Service Plans Flexibility to choose from Subscription, Fixed Scope, Staffing, On Demand, Nearshore, Offshore, Hybrid.
Predictable Costs
Predictable Costs Peace of mind for cost escalations for our services.
Global Coverage
Global Coverage We operate in North America, South America, and Asia to provide global coverage.
Certified and Experienced Analysts Assigned
Dedicated Service Delivery Manager Dedicated delivery leader to oversee service execution and support new initiatives.
Certified and Experienced Analysts Assigned Named support personnel that act as an extension of your team.
24x7x365 Monitoring
24x7x365 Monitoring Predictive and proactive performance monitoring to ‘health check’ your operational systems and operating environments to ensure 99.99% uptime and maximized throughput.
Service Level Agreements
Documented Service Level Agreements Meet or exceed documented SLA's wherever applicable.
Cloud Infrastructure Administration
Cloud and Infrastructure Administration Proactively monitor, manage, and report health status with performance optimization & recommendations.
Automation Administration Proactively monitor, manage, and report health status with performance optimization & recommendations.
order management
Wide-Ranging Tool Coverage We offer multi-tool RPA coverage across UiPath, Power Automate, Blue Prism, Automation Anywhere, and Intelligent Process Automation (IPA) tool support across ABBYY, AWS, Microsoft, Google, and more

Numbers
Speak

Proud of our accomplishments, but long way to go. Our RPA services help organizations to achieve rapid digital transformation, improved data quality, productivity, reduced TCO, and improved customer satisfaction.

If your current contact is due to expire, get a free price estimate to see what you could be paying.

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200+ Customers
Every Customer is Referenceable
10K+ IT Assets
Under our Watch 24/7
250+ Consultants
Ready to Engage
20+ Years
Delighting Customers

Certifications

Review our vast Industry Experience

Manufacturing / Logistics / Distribution
Financial Services
Healthcare & Life Sciences
Energy & Utilities
Municipalities / Local Governments
Foodservice / Fast Food
Hospitality

Why Vigilant

Committed to Quality Deliver customized solutions to meet organizational requirements irrespective of the size of the organization
Customer-focused 100% of our customers are referenceable
Broad Experience 20+ years’ of experience and expertise in cloud, databases, DevOps, middleware, RPA, analytics, and more
Supportive & Responsive 24 x 7 x 365 support to our customers’ need
Wide experience
Flexible Managed Service Plans Guaranteed 15 minute or less response time for critical issues
Key Service Highlights Guaranteed SLAs, Pay as you use and expand scope on-demand

We provide tailored services to our customers for all the RPA based technologies

Our RPA services help organizations to achieve rapid digital transformation, improved data quality, productivity, reduced TCO, and improved customer satisfaction.

Schedule Consultation