Oracle Cloud Applications Managed Support Services
Assurance for your Oracle Cloud
Applications operations that are
expertly managed, secure, and compliant.
Assurance for your Oracle Cloud Applications operations that are expertly managed, secure, and compliant.
Vigilant Service Areas
While we have the skills and competencies to tailor our support to your IT operating environment, the following provides an idea for some of our support competencies. If you don’t see it mentioned, call us to find out if we can provide coverage, regardless of the technology.
Supported Oracle Cloud (Fusion) Applications Product Areas
- Enterprise Resource Planning (ERP) Cloud
- Human Capital Management (HCM) Cloud (including Payroll)
- Supply Chain Management (SCM) Cloud
- Enterprise Resource Planning (EPM) Cloud
- Customer Experience (CX) Cloud
Supported Technologies
- Oracle Integration Cloud (OIC)
- Oracle Analytics Cloud (OAC)
Key Constructs of Vigilant’s Oracle Cloud Applications Managed Services
Partnership and Transparency
Our support teams act as an extension of your team, working on your behalf. We eliminate the ‘black box’ support model to ensure you have awareness of risks, issues, and opportunities.
Flexible Managed Service Plans
Flexibility to choose from Subscription, Fixed Scope, Staffing, On Demand, Nearshore, Offshore, Hybrid.
Predictable Costs
Peace of mind for cost escalations for our services.
Global Coverage
We operate in North America, South America, and Asia to provide global coverage.
Dedicated Service Delivery Manager
Dedicated delivery leader to oversee service execution and support new initiatives.
Certified and Experienced Analysts Assigned
Named support personnel that act as an extension of your team
24x7x365 Monitoring
Predictive and proactive performance monitoring to ‘health check’ your operational systems and operating environments to ensure 99.99% uptime and maximized throughput.
Documented Service Level Agreement
Meet or exceed documented SLA's wherever applicable.
Cloud and Infrastructure Administratio
Proactively monitor, manage, and report health status with performance optimization & recommendations.
Our Support Packages
| Basic | Premium | Platinum | ||
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| * | Oracle Cloud Application | ✓ | ✓ | ✓ |
| * | Roles & Security | ✓ | ✓ | ✓ |
| * | OTBI/BI Publisher Reporting | ✓ | ✓ | ✓ |
| * | Integrations | ✓ | ✓ | ✓ |
| * | My Oracle Support (Service Requests) | ✓ | ✓ | ✓ |
| * | Critical Business Process Events Support (Period Ending Closing, Payroll Runs, etc.) | ✓ | ✓ | X |
| * | Audit Support | X | X | ✓ |
| * | Year End Support | X | ✓ | ✓ |
| * | Telephone hotline for Urgent (Critical Issues) | ✓ | ✓ | ✓ |
| * | Training (Basic) |
✓ | ✓ | ✓ |
| * | Update User Training Manuals |
✓ | ✓ | ✓ |
| * | Critical (System Down) | 60 Minutes | 60 Minutes | 60 Minutes |
| * | High | 8 Business Hours | 6 Business Hours | 4 Business Hours |
| * | Medium | 24 Business Hours | 16 Business Hours | 8 Business Hours |
| * | Low | 32 Business Hours | 24 Business Hours | 16 Business Hours |
| * | Quarterly Patch Release Testing | User Supported | Automated | Automated |
| * | License Audit |
X | Bi-Annually | Quarterly |
| * | Periodic Health Checks |
X | Bi-Annually | Quarterly |
| * | Application Enhancement Recommendations |
X | ✓ | ✓ |
| * | Vigilant Shield Services (Special Projects, New Developments, Report Development Process Enhancement, Robotic Process Automations). |
20 Hours / Month | 40 Hours / Month | 60 Hours / Month |
| * | Data Conversions / Mass Uploads | Project Based Work | Project Based Work | Project Based Work |
| * | Acquisitions & New Roll-Outs | Project Based Work | Project Based Work | Project Based Work |
| * | New Integrations (OIC) | Project Based Work | Project Based Work | Project Based Work |
| * | New PaaS Solutions | Project Based Work | Project Based Work | Project Based Work |
| * | DBA/Infrastructure Services | Project Based Work | Project Based Work | Project Based Work |
| * | Talent-as-a-Services (Staff Augmentation) | Project Based Work | Project Based Work | Project Based Work |
Numbers speak for themselves
Clients we’ve worked with
What our clients have to say
When seeking a solution provider for Oracle Cloud ERP, we evaluated vendors based on industry experience, technical competence, project management, and value assurance. Vigilant consistently emerged as our top choice. Their exceptional technical ability, transparency, and commitment to value were evident from the outset. From Payables and Receivables to Supply Chain Planning, every module was implemented with precision. Their on-going applications managed support ensures our operations in areas like Order Management and Product Life Cycle Management remain streamlined and efficient. A big thanks to the Vigilant team for their expertise and unwavering support.
Navigating the intricacies of HCM & Taleo modules requires expertise, especially when it comes to critical aspects such as federal tax returns and ACA reporting. That's where Vigilant stepped in for us. Their managed support services have been invaluable in ensuring all our modules and associated integrations run smoothly. They've adeptly tackled all the complex challenges, from Employer's Quarterly Federal Tax Return to ACA Reporting/Transmission. The peace of mind knowing that such crucial facets of our operation are in the hands of true professionals is immeasurable. This team's genuine ability to adapt to our needs and offer support beyond the initial scope is unparalleled. A sincere thank you to the Vigilant team for their unwavering commitment and expertise
Why choose us?
Partnership & Transparency
We eliminate ‘black box’ support models and act as an extension of your team, ensuring you are aware of risks, issues, and opportunities.
Flexible Managed Service Plans
Choose from a range of options to meet your specific needs and budget.
Global Coverage
We operate across North America, South America, and Asia, providing global support.
Dedicated Service Delivery Manager
You’ll have a dedicated leader overseeing service execution and supporting new initiatives.
About Us
We are a leading cloud transformation company that empowers organizations to unlock their full potential. With a strong focus on Oracle applications and peripheral technologies, we deliver exceptional solutions that maximize investments, drive efficiency, and enable seamless implementation.
Our expert knowledge spans across multiple industries and we leverage cutting-edge tools like Microsoft solutions, Cloud Infrastructure, and Digital Transformation technologies.
With a proven track record of success, a partnership approach, and a commitment to responsiveness, we stand out as a trusted and reliable partner. We are dedicated to delivering superior quality work, providing exceptional value, and helping businesses thrive through transformative cloud solutions.
We exist to empower organizations unlock their full potential
