OBIEE/ OBIA | EBS | GRC | Hyperion
Gold Miner Excels at DB
Management Across Time Zones
and Data Security Practices
Gold Miner Excels at DB Management Across Time Zones and Data Security Practices
Vigilant successfully partnered with a major client in the mining industry, providing comprehensive database support services to over 5000 users. This support model was delivered using a flexible Onsite/Offshore approach, ensuring continuous coverage 24x7x365 across diverse global operations. The services spanned multiple key geographies, including North America, South America, South Africa, and the Middle East.
The implementation yielded significant benefits for the client, resulting in a lowered support cost and a streamlined support process. Crucially, the round-the-clock, global support structure also led to increased availability of critical database systems, thereby enhancing the operational efficiency of the client’s extensive mining activities.
Business Challenge
The company was using internal DBAs to manage their Oracle Databases across the globe. They were challenged with providing 24×7 coverage for multiple regions in different time zones. Apart from this, the DBA resources were not available for key project initiatives.
- Customer was concerned about the safety and security of the data
- Support during multiple time zones
- In-house DBAs were not able to focus on key initiatives
Solution & Approach
Vigilant, as one of the leading Oracle managed services providers with their global operations and their very strong suite of remote database services, presented the company’s strength to win the contract. Vigilant provides a defined SLA and fixed monthly cost, with support hubs in North America, Canada, and India. With this infrastructure, Vigilant was able to manage the customer’s databases on a 24x7x365 basis across multiple time zones.
Technology Supported
- Oracle E-Business Suite
- Oracle OBIEE/OBIA
- Oracle GRC
- Oracle Hyperion
- Oracle Database
- Oracle Linux
- Microsoft SQL Server
Benefits
Significantly lower costs in DBA services
Improved stability in Oracle Infrastructure
Increased uptime and a defined SLA
Enhanced tracking and compliance
Internal DBAs were able to focus on key initiatives
Customer Testimonial
“Vigilant is a flexible, nimble company and can quickly accommodate changing requirements. You can rely on them from both management and delivery perspectives. Vigilant really stood and delivered what they promised, went beyond the call of duty. We have come to rely on their team. We have formed a great partnership with Vigilant.”
~ Senior Manager, Enterprise Systems
Could we help you with a similar service?
Vigilant is a preferred Oracle Partner in the USA with over two decades of excellence in delivering business apps and IT infrastructure services. We have helped more than 200 organizations across various industries and offer both onshore and offshore consultants to fulfill all technology needs.
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