E-Business Suite Support & Enhancements
Agency Reduces Costs
& Downtime with Vigilant’s
Oracle EBS Managed Services
Agency Reduces Costs & Downtime with Vigilant’s Oracle EBS Managed Services
Disaster has a new meaning — it is no longer just tornadoes and earthquakes; it is also ransomware attacks and cryptocurrency malware that can bring our businesses to a screeching halt. New vulnerabilities are sprouting up every day, bringing a new serious threat to our IT doorsteps that can possibly lead to severe consequences. And therefore, having a strong disaster recovery plan is crucial to lower and mitigate risk without causing any business disruption.
Services Provided
- Database support
- EBS Technical support
- EBS Functional support
- 24 X 7 X 365
Geographies Supported
United States
Canada
United Kingdom
Customer Background
The company is a global advertising agency established in Detroit for the past 70 years and has expanded its business operations to Canada & United Kingdom. The company specializes in various mediums of broadcasting including Print, Television & Digital.
Business Challenge
As the customer implemented Oracle E-Business application in 2004, the application was supported by a combination of a small internal IT team as well as a few external resources. As the Company grew, this setup was not adequate to meet the day-to-day support needs as well as new enhancements.
Solution & Approach
Vigilant, with almost a decade-long strong Oracle ERP practice, in 2008 started to manage the customer’s Oracle EBS environment. For this size of operations, Vigilant has been managing the application support with 4.5 FTE and additional resources as necessary. With its strong functional and technical resources, the customer’s production support needs and other project requirements were met in a timely manner. Completed projects to implement a new Chart of Accounts structure as well as the calendar change, which added enormous value to their business.
Benefits
- Provided 24 X 7 global support to manage business
- 200+ enhancements that streamlined the business process
- Significant cost savings
- Reduced the Total Cost of Ownership
- Faster response to analyze and resolve issues
- Huge reduction in IT support costs
- Minimal application downtime
- Stable application environment
- Flexible resource allocation model
Could we help you with a similar service?
Vigilant is among the key Microsoft Solutions Partners with over two decades of excellence in delivering business apps and IT infrastructure services. We have helped more than 200 organizations across various industries and offer both onshore and offshore consultants to fulfill all technology needs.
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