Vigilant’s Oracle Managed Services:
Elevating Fusion Cloud ERP, HCM, SCM,
EBS, OIC, and EPM Performance
Vigilant’s Oracle Managed Services: Elevating Fusion Cloud ERP, HCM, SCM, EBS, OIC, and EPM Performance
In today’s fast-paced enterprise environment, Oracle customers need more than basic IT support, they require a proactive, comprehensive managed services model to maximize the value of Oracle Fusion Apps, E-Business Suite (EBS), Oracle Integration Cloud (OIC), and Oracle Enterprise Performance Management (EPM). Vigilant is a leading Oracle managed services provider in North America that offers exactly this level of support, acting as an extension of your IT team. Our approach is designed for CIOs and IT executives seeking outcome-driven support that not only keeps systems running 24/7, but also drives innovation and continuous improvement.
Key Benefits and Highlights:
Comprehensive Oracle Coverage
Vigilant provides end-to-end support across Oracle Fusion Cloud (ERP, HCM, SCM, CX, etc.), on-premises Oracle EBS, integration platforms (OIC), and EPM solutions. Having unified coverage ensures all your Oracle systems, from daily transactions to strategic planning, operate seamlessly under one support umbrella.
Proactive & Automated Operations
We leverage 24×7 monitoring and automated ticketing to detect and address issues before they impact users. Our process emphasizes root cause analysis (RCA) first, ensuring permanent fixes that prevent recurrence. Routine tasks are automated, and our centralized knowledge base captures every solution for re-use.
Expert-Led Improvements
Vigilant’s seasoned Oracle experts and Center of Excellence (COE) drive continuous improvements. From Redwood cloud UX transformations to quarterly patch regression testing, our team helps clients adopt new Oracle features safely and optimize system performance. We conduct license and security assessments to reduce costs and risks, and we forecast future needs (capacity, upgrades) so you can plan ahead confidently.
Superior Responsiveness and Value
Backed by strict Service Level Agreements (SLAs) and a dedicated Service Delivery Manager, Vigilant offers rapid response times (as fast as 1 hour for critical issues in our premium plans) and truly global 24x7 support. Combined with automation and deep Oracle know-how, this results in minimized downtime, 99.99% system uptime, improved user productivity, and significant cost savings over traditional support models.
In short, Vigilant’s managed services enable Oracle customers to focus on strategic business growth while we ensure their Oracle investments are continually optimized and future-proofed. The following white paper details our managed services model, key processes, solution focus areas, and how Vigilant stands apart from the competition in delivering exceptional Oracle support.
Introduction to Vigilant’s Managed Services Model
Vigilant Inc. has over two decades of experience in delivering results for enterprise clients. As a longstanding Oracle partner, Vigilant has developed a business-aligned managed services model tailored to the needs of Oracle application buyers and IT decision-makers. Our philosophy is to operate as a partner rather than a vendor, providing transparency, flexibility, and accountability in every engagement.
We eliminate the “black box” support model by working in the open and as an extension of your team. Our clients gain full visibility into their Oracle ecosystem, including risks, incidents, performance trends, and improvement opportunities.
Following are some of the key elements of Vigilant’s Oracle managed services model:
Vigilant offers scalable Oracle managed services across three tiers: Standard, Premium, and Enterprise. Each tier is designed to meet a variety of operational needs and budget levels. From essential 8×5 coverage to advanced 24×7 incident response, AI-driven performance analytics, and quarterly COE-led testing, clients can select the level of support that aligns best with their business requirements.
With delivery hubs across North America, South America, and Asia, Vigilant provides true follow-the-sun Oracle support coverage. All Oracle applications, including Fusion Cloud, EBS, Integration Cloud (OIC), and EPM, are continuously monitored and maintained, ensuring uptime and business continuity regardless of time zone.
Our onboarding process includes comprehensive discovery, environment baselining, documentation cleanup, and deployment of monitoring and ticketing tools. We coordinate knowledge transfer from existing support teams and ensure seamless transitions with no service interruptions. Each client engagement begins with a tailored onboarding roadmap, ensuring your Oracle systems are supported from day one.
Vigilant’s services are underpinned by strict security and compliance practices. We enforce role-based access controls, audit Oracle license usage, apply security patches promptly, and help clients comply with industry regulations such as SOX, HIPAA, and GDPR. Our teams also perform ongoing risk assessments across Oracle Fusion, EBS, and cloud integrations to protect sensitive enterprise data and minimize exposure.
Vigilant integrates AI-enhanced automation into its Oracle managed services to improve response times, reduce manual errors, and drive operational efficiency. Predictive analytics flag anomalies before they escalate, and self-healing scripts automatically resolve common Oracle application issues. These innovations contribute to lower incident volumes and faster mean time to resolution (MTTR).
Each client is assigned a Service Delivery Manager (SDM) who ensures alignment with business goals, manages escalations, and leads monthly and quarterly reviews. The SDM also supports strategic initiatives, including system upgrades, roadmap planning, and quarterly patch adoption.
Vigilant’s team includes certified professionals across all Oracle domains, including Oracle Fusion Cloud Applications, Oracle E-Business Suite, Oracle Integration Cloud (OIC), and Oracle EPM Cloud. Every incident is handled by a subject matter expert who understands the application and its role in your business process landscape.
Our proactive service model includes automated health checks, performance tuning, root cause analysis, and preventative action planning. We shift Oracle support from reactive to value-generating, helping organizations reduce downtime, increase performance, and future-proof their Oracle investment.
Vigilant’s Oracle managed services are ideal for organizations seeking secure, intelligent, and future-ready operations across their Oracle enterprise applications. Our support model delivers predictable outcomes, reduced operational risk, and tangible ROI. In the next section, we explore the core processes that make our Oracle support methodology both unique and effective.
Key Process Highlights: Vigilant’s Support Methodology
Vigilant’s Oracle managed services are grounded in best practices that ensure enterprise-grade performance, security, and innovation across Oracle Fusion Cloud Applications, Oracle E-Business Suite (EBS), Oracle Integration Cloud (OIC), and Oracle Enterprise Performance Management (EPM). Our methodology focuses on reducing downtime, accelerating issue resolution, and enabling long-term system improvements.
Following are some of the key Oracle Managed services processes:
Vigilant utilizes advanced monitoring tools and automation to continuously track the health of Oracle applications, databases, and integrations. Real-time monitoring detects anomalies early, often before users are impacted. Our predictive analytics and AI-driven alerts anticipate system failures and proactively trigger automated ticket creation and response. This approach ensures 99.99% uptime and supports business continuity across all Oracle environments.
When issues arise, Vigilant’s automated ticketing system immediately logs incidents with context-rich metadata. Prioritized workflows route tickets to domain-specific experts. AI-powered self-healing scripts often resolve low-complexity issues within seconds, minimizing disruption and reducing support costs. Clients benefit from faster MTTR (mean time to resolution) and enhanced service consistency.
Vigilant applies a Root Cause Analysis (RCA) first approach across all Oracle managed support tiers. Our engineers go beyond surface-level fixes, identifying and addressing root causes aligned with ITIL and continuous improvement frameworks. Each major incident is accompanied by a formal RCA report, including corrective and preventive actions. This methodology improves Oracle system stability and reduces incident recurrence over time.
All support activities, such as configurations, solutions, RCAs, changes, are captured in a centralized knowledge repository. This asset enables faster incident resolution, accelerates onboarding of new engineers, and gives clients full transparency. It also supports audit readiness and compliance reporting for regulated industries.
Vigilant enforces rigorous Oracle security protocols, including user role audits, access control validation, and automated compliance monitoring. We manage security patches, enforce data protection standards (SOX, HIPAA, GDPR), and use Oracle-native tools like IDCS and Purview for governance. Our risk mitigation framework includes real-time threat detection and escalation, supporting a secure Oracle application environment.
Vigilant monitors system usage, license consumption, and performance patterns to forecast future infrastructure needs. Our insights inform budgeting decisions, license right-sizing, and cloud scaling strategies. We provide advance planning for Oracle product roadmap changes, quarterly patching, and upcoming features like Redwood UX or AI module releases.
Vigilant’s Center of Excellence (COE) oversees regression testing across all Oracle Cloud and on-prem environments. Our test library includes automated validations for critical business processes, helping clients adopt Oracle quarterly updates with minimal disruption. This is particularly essential for Fusion Cloud environments with frequent mandatory patches. The COE also supports new module rollouts, integrations, and testing for AI-driven functionality.
Every new Oracle managed services engagement begins with a formal onboarding plan. Vigilant performs a comprehensive assessment of your current environment, configures monitoring and ticketing tools, and aligns documentation. We also ensure seamless knowledge transfer from incumbent teams. Clients gain operational continuity from day one.
Vigilant offers three service levels to match your operational and financial needs:
- Standard Tier: 8×5 support, essential monitoring, monthly health checks
- Premium Tier: 24×7 coverage, COE-led testing, weekly reporting
- Enterprise Tier: All Premium features plus AI-driven analytics, automation customization, and dedicated delivery leadership
By excelling in these key areas, predictive monitoring, automation, security, onboarding, tiered support, and AI-powered diagnostics, Vigilant ensures your Oracle ecosystem is resilient, efficient, and future-ready.
The following sections explore how this support methodology applies to specific Oracle platforms, including Oracle Fusion Cloud, EBS, OIC, and EPM, with examples of tangible business outcomes.
Oracle Fusion Cloud Solutions and Services
Modern Oracle Fusion Cloud Applications (ERP, HCM, SCM, CX, etc.) power the digital backbone of today’s enterprises. Vigilant’s Oracle Fusion Cloud managed services go beyond routine support, delivering innovation enablement, security compliance, and performance optimization aligned with Oracle’s evolving roadmap.
Following are some of the highlights of Vigilant’s Oracle fusion cloud managed services:
Oracle’s Redwood transformation modernizes the Fusion user experience with AI-powered interfaces, embedded insights, and streamlined workflows. Vigilant helps clients adopt Redwood as part of a strategic cloud evolution. We assess the business and technical impact, rework customizations, revise training, and validate compatibility across modules. Our Center of Excellence (COE) provides automated regression testing and change readiness assessments during Oracle’s quarterly cloud updates. This ensures stability while enabling faster adoption of Redwood features such as AI-driven recommendations, intuitive layouts, and interactive dashboards.
Vigilant embeds robust Oracle Cloud security practices into our managed services framework. We conduct regular user role audits, enforce Least Privilege models, and implement segregation of duties (SoD) controls across ERP, HCM, and SCM modules. Our license compliance analysis, backed by Oracle License Assessments (OLA), identifies over-licensed or misused subscriptions. By monitoring usage trends and deprecating redundant features, we reduce subscription spend and improve audit readiness. Our Oracle license right-sizing has saved clients millions of dollars, making this a high-value pillar of our managed services.
Vigilant leverages AI and automation tools across Oracle Fusion and EPM to streamline financial close, planning, and reporting. We support period-end close tasks, including automated validation of subledger balances, reconciliation workflows, and error resolution across integrated systems. Our automation tools handle repetitive steps such as report generation, approval routing, and journal entry posting. We also enable data synchronization and automated consolidation between Fusion ERP and Oracle EPM Cloud. These capabilities enhance accuracy, reduce manual effort, and accelerate financial close cycles while improving compliance with internal controls.
Vigilant provides end-to-end Oracle Fusion functional support, from resolving service requests to deploying new features and modules. Our support includes enhancement planning, configuration optimization, PaaS development, and AI-based performance tuning. Whether you are rolling out a new procurement workflow, implementing analytics dashboards, or adopting predictive capabilities in Oracle’s CX or HCM modules, Vigilant’s experts ensure smooth enablement. We also advocate for clients in resolving Oracle SRs efficiently and maintain alignment with Oracle Cloud’s quarterly innovation cadence.
Vigilant begins each Oracle Fusion support engagement with a formal onboarding process that includes technical baselining, documentation reviews, configuration validation, and integration mapping. We transition services using a low-risk phased model that ensures no business disruption. Our onboarding methodology ensures SLA alignment, business continuity, and a smooth handover from internal or third-party teams.
- Standard Tier: Includes core functional support, monthly license audits, and reactive incident resolution.
- Premium Tier: Adds 24×7 proactive monitoring, COE-led regression testing, quarterly optimization reviews, and automation of key workflows.
- Enterprise Tier: Includes everything in Premium, plus tailored AI-driven analytics, Redwood feature enablement, custom automation scripting, and dedicated cloud transformation guidance.
By partnering with Vigilant, organizations gain a proactive, AI-optimized Oracle Fusion Cloud support model that enhances agility, reduces risk, and maximizes value from their SaaS investment.
Whether you are modernizing finance with Fusion ERP, transforming HR with HCM Cloud, or optimizing supply chains through Oracle SCM, Vigilant delivers expert guidance, continuous innovation, and operational excellence.
Oracle E-Business Suite (EBS) Solutions and Services
Many organizations continue to rely on Oracle E-Business Suite for mission-critical operations. Vigilant offers expert Oracle EBS managed services that ensure your EBS environment is secure, compliant, optimized for performance, and future-ready. Our services support both on-premises and cloud-hosted EBS, incorporating the same proactive, automation-driven approach used for Oracle Fusion Cloud.
Some of the key aspects of Vigilant’s Oracle EBS managed services are:
Oracle EBS environments often accumulate customizations over years of use. Vigilant meticulously catalogs and assesses all custom objects, including reports, forms, workflows, and APEX/ADF applications. When patches, critical fixes, or 12.2.x upgrades are released, we evaluate impacts and conduct COE-led regression testing to ensure no disruption. We also help reduce technical debt by advising where Oracle standard functionality can replace customizations. Through automation and prebuilt test scripts, we reduce patch-related risk and streamline the upgrade lifecycle.
Consistent and current non-production environments are essential for successful testing. Vigilant automates EBS cloning, anonymizes sensitive data, and validates configurations to ensure reliability. We design environment strategies tailored to client needs, such as automated Dev/QA refresh schedules and dedicated staging environments for major upgrades. This enhances testing speed, improves project accuracy, and reduces operational friction.
Vigilant enables seamless period-end and year-end financial closes in EBS. We monitor and support key close processes, such as GL consolidation, depreciation runs, and journal imports. Our AI-enhanced scripts and automation templates streamline common closing tasks. With 24×7 support coverage, we ensure immediate resolution of closing issues like stuck transactions or subledger mismatches. This reduces overtime, supports on-time reporting, and improves accuracy.
Vigilant enforces robust access controls and segregation of duties across Oracle EBS modules. We implement Oracle auditing features, configure alerts for anomalies, and provide support for IT and regulatory audits. Our managed services include periodic vulnerability patching, license compliance assessments, and role optimization. Whether operating in a regulated industry or undergoing an audit, clients can rely on Vigilant’s practices to maintain a secure and compliant environment.
Vigilant’s Oracle DBAs and infrastructure specialists monitor EBS environments in real time using AI-assisted tools. We track concurrent managers, SQL performance, database health, and application tier loads. Our AI and automation capabilities proactively detect and resolve performance degradation. For example, our bots can recommend indexes, flush log buffers, or optimize SQL joins. We also handle backups, disaster recovery design, and storage planning, delivering a full spectrum of EBS technical administration.
Vigilant’s EBS support engagement begins with a detailed onboarding process that includes asset discovery, documentation validation, baseline performance benchmarks, and service alignment. Our phased transition minimizes risk and ensures continuity. We create custom runbooks, identify gaps in previous support models, and integrate seamlessly with your ITSM tools.
- Standard Tier: Core EBS support, access control management, monthly patch advisories, and basic health checks.
- Premium Tier: Includes everything in Standard plus COE-led regression testing, cloning automation, 24×7 monitoring, and audit readiness reports.
- Enterprise Tier: Includes all Premium features along with custom automation, AI-based performance analysis, dedicated security assessments, and EBS-to-Cloud integration planning.
Vigilant’s comprehensive Oracle EBS managed services keep your ERP secure, high-performing, and future-proofed, whether your goal is to optimize your current investment or plan for a hybrid Oracle Cloud future.
Oracle Integration Cloud (OIC) Services: Integration Monitoring & Optimization
In a modern enterprise, integrations are the lifeblood that connect various systems (ERP to CRM, HR to payroll, on-premises to cloud). Oracle Integration Cloud (OIC) is a powerful platform for implementing these integrations and extension processes. Vigilant’s managed services treat integrations as essential components of your digital infrastructure. We deliver advanced OIC monitoring, automation, performance optimization, and compliance-focused support to ensure secure and seamless data exchange across your ecosystem.
Following are some of the highlights of Vigilant’s Oracle OIC managed services:
Vigilant configures real-time monitoring and alerting on all critical integration flows, covering OIC-based integrations, Oracle SOA Suite, and third-party interfaces. We monitor metrics such as throughput, latency, and error rates via the OIC dashboard and custom telemetry tools. Integration health is essential for operational continuity, and our team provides 24×7 NOC response for any failures. Vigilant applies automated recovery where possible, such as auto-retry mechanisms and fallback endpoints, to ensure uninterrupted workflows. We also implement security best practices across integrations, including encrypted payload transmission, token lifecycle management, and secure connector configurations. Our integration audit logs support compliance readiness and governance audits.
Integration performance can suffer under scale. Vigilant continuously evaluates OIC process efficiency, connector speed, and downstream latency. Our experts use AI-assisted diagnostics to identify patterns and anomalies, recommending optimizations such as refactoring loops, shifting from real-time to batch processing, or leveraging caching strategies. Throttling policies are fine-tuned based on usage forecasts, and our team adjusts OIC runtime resources during high-load periods (for example, financial close). These proactive optimizations prevent slowdowns and keep data flowing efficiently across applications.
When integration failures occur, such as transformation errors, timeouts, or authentication problems, Vigilant provides full-stack ownership to diagnose and resolve the issue. Our team traces transactions across source systems, OIC logic, and destination endpoints, identifying root causes quickly. We maintain detailed integration documentation and apply advanced error handling to minimize rework. Using automation, we can alert stakeholders to business exceptions in real time and self-heal repetitive failures. Additionally, Vigilant continuously proposes enhancements to improve resiliency and performance, adapting workflows to evolving business requirements.
Vigilant supports complex hybrid landscapes, including Oracle Cloud, legacy EBS, third-party SaaS, and on-premise applications. Whether your enterprise includes Salesforce, Workday, ServiceNow, or Azure services, we provide reliable integration oversight across all platforms. For clients migrating from legacy integration tools to OIC, we offer phased transitions with parallel run validations and rollback contingencies. By managing dependencies across diverse systems, we ensure your cross-platform integrations are secure, scalable, and high-performing.
Our engagement begins with a detailed onboarding phase where we assess current integration flows, review architecture and security models, and establish monitoring baselines. We create custom integration runbooks, align alerting and escalation protocols, and ensure full compatibility with your ITSM tools. This structured handoff accelerates time-to-value and minimizes risk.
- Standard Tier: Core integration health monitoring, alerting setup, and basic troubleshooting.
- Premium Tier: Includes Standard plus automated recovery scripting, connector optimization, and monthly performance reports.
- Enterprise Tier: Includes all Premium features along with AI-driven diagnostics, advanced security controls, cross-platform orchestration, and full audit-readiness documentation.
Vigilant’s comprehensive OIC managed services ensure your enterprise can trust its integrations to support fast, secure, and resilient business operations, whether in a single cloud, hybrid, or multi-cloud architecture.
Oracle EPM Services: User Management, Reporting, and Budgeting Support
Oracle’s Enterprise Performance Management (EPM) suite, including Planning and Budgeting, Financial Consolidation and Close, Account Reconciliation, and Profitability and Cost Management, is essential for Finance and Strategy teams. Vigilant’s managed services extend to Oracle EPM Cloud and legacy on-premises Hyperion environments, ensuring secure, compliant, and effective performance management operations. Our services combine technical administration with hands-on functional support to streamline forecasting, budgeting, reporting, and financial close processes.
Core Components of Vigilant’s Oracle EPM Managed Services:
Vigilant manages day-to-day user administration, role assignments, and data access controls across Oracle EPM. We implement role-based access management aligned with corporate governance and compliance policies, ensuring that users only see the data they are permitted to access. We support integration with enterprise identity platforms and troubleshoot access issues, including SSO failures. During onboarding, Vigilant sets up users quickly and securely to meet budgeting and reporting deadlines. We enforce audit logging and segregation of duties to maintain compliance across all financial data workflows.
Vigilant ensures Oracle EPM reporting tools, such as Smart View, Financial Reports, and Web Dashboards, are accurate and reliable. We support report creation, maintenance, and troubleshooting, addressing data mapping issues, metadata inconsistencies, or integration failures. Our team validates ERP-to-EPM data flows and provides automation support for report refreshes, ensuring timely access to accurate financial data. Our managed services help reduce reporting errors, increase executive confidence, and support audit readiness.
Vigilant partners with FP&A teams to support the full planning lifecycle. We assist in building and managing forecast scenarios, running data aggregations, automating rule-based calculations, and resolving performance bottlenecks. Vigilant applies automation to streamline data imports, business rule execution, and allocation models. During peak planning periods, we provide surge support to ensure plan submission, review, and approval cycles proceed without disruption. Our AI-enhanced tools detect calculation anomalies and performance trends, optimizing cycle time and accuracy.
For clients leveraging Oracle FCCS and ARCS, Vigilant offers end-to-end support for consolidation, reconciliation, and close management. We configure close calendars, validate consolidation rules, and resolve issues with intercompany eliminations and unbalanced accounts. In ARCS, we assist with format creation, balance loads, reconciliation status monitoring, and exception management. Our automation tools help auto-certify reconciliations and schedule batch jobs, reducing manual workloads and accelerating the close timeline. Vigilant’s understanding of both EPM software and financial operations enables us to bridge technical and business requirements for faster and compliant close cycles.
Vigilant delivers a structured onboarding process that includes environment analysis, access provisioning, baseline documentation, and alignment with reporting calendars. We create support runbooks, set SLAs, and define escalation paths with your finance and IT stakeholders to ensure a seamless transition into managed services.
- Standard Tier: Core system monitoring, user provisioning, and issue resolution during business hours.
- Premium Tier: Includes Standard plus report customization, planning automation scripts, and 24×7 support for planning cycles.
- Enterprise Tier: Full-service offering that includes advanced automation, AI diagnostics, continuous compliance tracking, and quarterly performance and risk reviews with finance and IT leadership.
Vigilant’s Oracle EPM managed services help finance leaders gain confidence in their planning and reporting systems. Our services ensure accurate forecasts, secure financial data, and streamlined operations that support strategic agility and decision-making.
Competitive Differentiation Summary
The IT services market has many players, but Vigilant’s Oracle managed services stand out due to our unwavering focus on proactive support, automation, AI-driven insights, and measurable business outcomes. Below, we summarize how Vigilant differentiates itself from traditional support providers in key areas that matter to Oracle customers:
In addition to the above, Vigilant’s business-first mindset is a key differentiator. We understand that Oracle customers want more than technical support, they seek strategic partnerships that accelerate digital transformation, reduce risk, and deliver ROI. Our RCA-first philosophy ensures we fix root problems and continuously improve system resilience over time.
Vigilant’s emphasis on transparency, documentation, and client empowerment means our customers are never locked in. We openly share system documentation, support logs, and architecture diagrams to support internal knowledge and compliance initiatives.
Our 20+ year track record, client references across industries, and commitment to excellence reflect our position as a trusted Oracle partner. Vigilant offers the depth of a large consultancy with the responsiveness and flexibility of a specialized firm.
For Oracle customers evaluating managed service providers, Vigilant offers a secure, AI-enabled, automation-powered partnership that not only supports day-to-day operations but also drives innovation, compliance, and business value.
Conclusion
Vigilant’s Oracle Managed Services deliver a comprehensive, business-driven approach to supporting and enhancing your Oracle investments. From Oracle Fusion Cloud applications and E-Business Suite to Oracle Integration Cloud (OIC) and Oracle EPM, we provide end-to-end oversight, proactive support, and continuous optimization. With a strong focus on automation, security, compliance, onboarding, and scalable service tiers, Vigilant offers more than just technical support, we enable strategic growth and resilience across your enterprise.
Why Choose Vigilant for Oracle Managed Services?
- Peace of Mind with 24×7 Monitoring and Support: Our global support operations continuously monitor and maintain the health of your Oracle environment. Automated alerting, AI-driven anomaly detection, and rapid incident response ensure issues are prevented or resolved quickly, reducing downtime and business disruption.
- Security, Compliance, and Risk Mitigation: Vigilant prioritizes data protection and regulatory readiness. We implement access control policies, monitor audit trails, apply timely patching, and assist in audit preparation. Our managed services support governance frameworks and regulatory requirements (SOX, HIPAA, GDPR, etc.) to safeguard your Oracle systems.
- AI and Automation at the Core: Our services are infused with automation. We automate routine tasks like patch validation, data loads, reconciliations, report generation, and regression testing. We use AI and analytics to forecast system capacity, detect anomalies, optimize integrations, and reduce manual workloads across Oracle Cloud and on-prem environments.
- Streamlined Onboarding and Transition Process: Every new client engagement begins with a structured onboarding plan. We assess your Oracle footprint, map dependencies, configure monitoring baselines, and set up runbooks and communication plans. Our methodology ensures a smooth transition from prior vendors or in-house teams with no loss of service continuity.
- Flexible Service Tiers to Match Your Needs:
- Standard Tier: Core system monitoring, basic ticketing support, and regular health checks.
- Premium Tier: Includes Standard features plus automation scripting, performance tuning, and quarterly service reviews.
- Enterprise Tier: Adds 24×7 NOC oversight, COE-led testing, advanced security monitoring, AI diagnostics, and strategic advisory services.
- Maximized Oracle ROI and Innovation: We help clients unlock the full potential of Oracle technologies. From Redwood UX adoption and Fusion Cloud innovations to license optimization and custom analytics, our experts guide you through value realization while minimizing cost and risk.
- Strategic Alignment and Long-Term Partnership: Vigilant acts as an extension of your IT team. Our consultants understand your industry, speak the language of your business, and contribute insights that inform your broader IT and transformation strategies. Transparency, accountability, and client success are at the heart of our service.
Get Started with Vigilant
Is your current Oracle support provider helping you unlock the full value of your systems? If not, it is time to discover what a true managed services partner can offer. Reach out for a complimentary consultation. Our team will assess your current Oracle environment and provide a tailored roadmap for improvement.
Contact Vigilant today by writing to info@vigilant-inc.com or via the form below.