Microsoft 365 | Teams | SharePoint | Intune
Microsoft Managed Services:
Reliable Support.
Proactive Optimization.
Real Business Value.
Microsoft Managed Services: Reliable Support. Proactive Optimization. Real Business Value.
Get More from Microsoft with Vigilant
Managing Microsoft environments requires more than keeping the lights on. Organizations need responsive support, proactive oversight, and trusted expertise to ensure their Microsoft stack delivers value every day.
Vigilant’s Microsoft Managed Services provide comprehensive support across Microsoft 365 (including SharePoint), Azure, Power Platform, and Copilot. We help you simplify operations, strengthen security, and maximize return on your Microsoft investment.
Our team delivers a balance of operational support, platform expertise, and strategic guidance, tailored to enterprise and mid-market needs. We also support R&D initiatives, PoCs, and early-phase experimentation across Microsoft’s AI and analytics stack.
What We Support
Microsoft 365 Managed Services
Licensing, user onboarding, and policy enforcement
Microsoft 365 admin center and identity management
Teams support, backup, and lifecycle governance
Endpoint protection and Intune device management
SharePoint Managed Services
SharePoint Online configuration and permissions management
Intranet site maintenance and lifecycle support
Document management, metadata, and DLP policy enforcement
SharePoint-integrated process automation and Power Platform alignment
Azure Managed Services
VM, network, and storage monitoring
Patch management, backup, and disaster recovery
Azure cost management and FinOps optimization
Identity and access control via Entra ID
Azure development support for internal PoCs and innovation projects
Power Platform Support
Power BI workspace and dataset monitoring
Power Apps break/fix and optimization
Power Automate flow tuning and troubleshooting
Platform usage tracking and governance reporting
Copilot Managed Services
Prompt refinement and user support
Policy enforcement and access oversight
Integration tuning for SharePoint, Power Platform, and RAG
Monitoring usage trends and adoption metrics
Copilot PoC support and early use case validation
How We Support
Our Microsoft Managed Services are delivered through a structured model that adapts to your organization’s scale, complexity, and goals:
24x7 Monitoring and Incident Response
Around-the-clock support for critical workloads, environments, and user-impacting issues
Tiered Support Levels
Options for standard business hours, extended coverage, or full 24x7 depending on workload and risk profile
Dedicated Service Delivery Team
Named resources for day-to-day coordination, escalation, and advisory support
Monthly Health Checks and Reporting
Insight into system health, usage trends, license optimization, and security posture
Change and Configuration Management
Structured processes for managing updates, access, and environment changes
Roadmap and Innovation Alignment
Quarterly planning sessions to align support activities with strategic transformation priorities
Our Microsoft Managed Services are delivered through a structured model that adapts to your organization’s scale, complexity, and goals:
Key Benefits of Vigilant Managed Services
Cost Efficiency
Avoid overstaffing while gaining access to a full Microsoft support team
Improved Security
Keep your environment hardened, compliant, and up to date
Operational Consistency
Standardize patching, policies, and change control
Proactive Insights
Get reporting and recommendations to drive improvement
Strategic Flexibility
Scale support up or down as business needs evolve
Innovation Support
Test new ideas with technical support for R&D and AI PoCs
Frequently Asked Questions: Microsoft Managed Services
Q: What is included in Microsoft managed services?
Managed services is tailored to your needs, but a typical managed services agreement will cover day-to-day operational support, system monitoring, security updates, governance, troubleshooting, and user support across Microsoft platforms. Vigilant adds strategic insights to help you optimize and evolve your Microsoft environment.
Q: Can Vigilant manage Microsoft Copilot after deployment?
Yes. We offer Copilot managed services including prompt optimization, access governance, usage monitoring, and end-user support to ensure responsible and productive AI usage.
Q: Do you support SharePoint separately from Microsoft 365?
Yes. We offer dedicated SharePoint managed services including intranet management, document lifecycle support, and SharePoint-specific governance aligned with broader M365 strategy.
Q: Can Vigilant support R&D or AI proof of concepts?
Absolutely. We work with innovation teams to support early-phase projects, test AI workflows, and validate Copilot use cases, Power BI models, or Azure-native solutions.
Q: What’s the difference between Microsoft support and Vigilant’s managed services?
Microsoft offers platform-level support for outages and bugs. Vigilant provides tailored, business-aligned support that includes configuration, monitoring, proactive improvements, and response to user and admin requests.
Q: Do you offer 24x7 support?
Yes. Vigilant offers flexible support models including 24×7 monitoring and response for mission-critical workloads.
Q: How does Vigilant support hybrid Microsoft environments?
We support hybrid environments with on-prem, cloud, and cross-platform configurations. Whether you’re running Exchange hybrid, Azure AD Connect, or hybrid file systems, we can monitor, manage, and optimize across both environments.
Let’s Simplify Microsoft Together
Our managed services help you reduce friction, improve performance, and unlock long-term value from Microsoft technology. To request an overview of our services or schedule a free environment assessment –
Please write to info@vigilant-inc.com or fill the form below: