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RPA | IPA | Automation | Managed Services
Tailored Managed
Services for All
RPA Technologies
Our Clients
Vigilant is proud to serve as a trusted IT advisor to companies in many industries across North America and the world.
Organizations require sanitized, validated, and actionable data to adapt to ever-changing market conditions to find the next opportunity to grow and evolve, or to find an issue that could derail your growth plans. You need your valuable employee assets focused on finding opportunities, risks, and issues, not manual and repetitive business processes. Vigilant partners with clients to own, operate, and execute your manual and repetitive business processes so you can focus on navigating your business forward.
Businesses are embracing automation for accelerating the movement of data across the enterprise with speed, efficiency, accuracy, and impact. Automation cover mechanisms like:
- Robotic Process Automation (RPA) for business process automation.
- Intelligent Process Automation (IPA) for engaging technologies like OCR, AI, ML, ICR, NLP to support more cognitive business process automations.
- Middleware software applications for connecting data between system to system(s).
Vigilant offers comprehensive managed automation services that cover the main RPA platforms and middleware tools.
If your current contract is due to expire, get a free price estimate to see what you could be paying.
Services Provided
Process and Bot Monitoring
- Performance Monitoring
- Workflow, Exceptions, Work Queues
- RPA/IPA Platform Monitoring
- Infrastructure Monitoring
Maintenance and Support
- L1, L2, L3 Support
- Identification, Triage, Trouble Shooting, Resolution
- Bug fixes and minor enhancements to process automations
- Platform upgrade and update installation, configuration, and testing
Development and Configuration Support
- Requirements gathering and documentation
- Solution architecture and solution design
- Development / Configuration of automated solution, to align with best practices
- Quality review and control
- User Acceptance Testing (UAT)
- Deployment to Production
- Hypercare
Remote Support
- Automated Process Monitoring
- Independent quality control reviews
- Support deployment of code to production
- Administration
- Development Life Cycle
Reporting
- Dashboards
- Governance
- KPIs
- Infrastructure Monitoring
Performance Improvement
- Governance and Control
- Development Standards Implementation
- Redevelopment for greater throughput
- Process Tuning and Performance Improvements
Proactive Support
- KPI and SLA Monitoring
- Proactive issue identification and resolution
- User Training
- Quarterly Health Checks
Key Constructs of Vigilant’s Managed Services
Partnership and Transparency
Our support teams act as an extension of your team, working on your behalf. We eliminate the ‘black box’ support model to ensure you have awareness of risks, issues, and opportunities.
Flexible Managed Service Plans
Flexibility to choose from Subscription, Fixed Scope, Staffing, On Demand, Nearshore, Offshore, Hybrid.
Predictable Costs
Peace of mind for cost escalations for our services.
Global Coverage
We operate in North America, South America, and Asia to provide global coverage.
Dedicated Service Delivery Manager
Dedicated delivery leader to oversee service execution and support new initiatives.
Certified and Experienced Analysts Assigned
Named support personnel that act as an extension of your team.
24x7x365 Monitoring
Predictive and proactive performance monitoring to ‘health check’ your operational systems and operating environments to ensure 99.99% uptime and maximized throughput.
Documented Service Level Agreements
Meet or exceed documented SLA's wherever applicable.
Cloud and Infrastructure Administration
Proactively monitor, manage, and report health status with performance optimization & recommendations.
Automation Administration
Proactively monitor, manage, and report health status with performance optimization & recommendations.
Wide-Ranging Tool Coverage
We offer multi-tool RPA coverage across UiPath, Power Automate, Blue Prism, Automation Anywhere, and Intelligent Process Automation (IPA) tool support across ABBYY, AWS, Microsoft, Google, and more
Numbers Speak
Proud of our accomplishments, but long way to go. Our RPA services help organizations to achieve rapid digital transformation, improved data quality, productivity, reduced TCO, and improved customer satisfaction. If your current contact is due to expire, get a free price estimate to see what you could be paying.
Happy Customers
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IT Assets Under our Watch 24/7
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Consultants Ready to Engage
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Years Delighting Customers
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Certifications
Why Vigilant
Committed to Quality
Deliver customized solutions to meet organizational requirements irrespective of the size of the organization
Customer-focused
100% of our customers are referenceable
Broad Experience
20+ years’ of experience and expertise in cloud, databases, DevOps, middleware, RPA, analytics, and more
Supportive & Responsive
24 x 7 x 365 support to our customers’ need
Flexible Managed Service Plans
Guaranteed 15 minute or less response time for critical issues
Key Service Highlights
Guaranteed SLAs, Pay as you use and expand scope on-demand
Engage our tailored services for all the RPA technologies
Let Vigilant handle the heavy lifting with our Process Automation Technology Managed Services. We take care of everything – from ad-hoc project support to ongoing maintenance and optimization. Our experts can tackle critical issues, ensure smooth quarterly updates, and refine your automation workflows for maximum efficiency. Focus on your core business while Vigilant keeps your automation humming.
Please write to info@vigilant-inc.com or fill the form below: