Continuous IT Infrastructure Management for Large Gold Miner
Barrick Optimizes Remote
IT Support, TCO, & Security
with Vigilant Managed Support
Barrick Optimizes Remote IT Support, TCO, & Security with Vigilant Managed Support
About Barrick
With gold and copper mining operations and projects in 13 countries, spanning North and South America, Africa, and Saudi Arabia, Barrick is the second-largest mining company in the world. Its diversified portfolio spans many of the world’s prolific gold districts and is focused on high-margin, long-life assets. Barrick’s mission is to be the world’s most valued gold mining business, by finding, developing, and owning the best assets.
Challenges
Barrick’s workplaces are mostly located in remote areas where access to appropriately skilled IT staff is a challenge. This and their legacy IT systems posed multi-fold challenges:
- Shortage of tech employees, as mining technologies are a niche work area, and the Company didn’t have access to an appropriate talent pool.
- The Company relied on multiple vendors to support different legacy technologies, thus hindering collaboration.
- A lack of trained manpower led to an inability to support 24×7 requests.
- Inability to respond quickly through enterprise-level monitoring.
- Too many change orders in new projects led to the Company grappling to make significant changes in current projects.
- Inability to optimally manage the new technologies and locations brought into the Company via acquisitions and mergers.
Business Impact of Challenges
In the long term, Barrick’s operational challenges had an adverse effect on the company’s functioning and efficiency:
- Barrick was unable to introduce compliance, modernization, or best practices in its workplaces, and only managed to keep the ‘lights on’.
- Security threats were compromised due to a lack of ownership.
- They were unable to provide the 24/7 global support that the organization needed to function seamlessly.
Solution and Approach: How the Vigilant partnership proved to be a game-changer for Barrick
Vigilant provided the knowledge that Barrick needed to support and sustain its complex IT environment. We provided them with the ability to quickly adapt to new technology requirements and projects. Barrick now has the critical backup of a fully experienced staff that provides 24/7/365 support to local data centers across the company’s global locations.
Vigilant Technologies laid out a detailed work plan – to be implemented over two years – that would resolve Barrick’s operational challenges in the following areas:
Create cost efficiencies.
Optimize resources.
Build security and best practices.
Provide greater control over service levels, performance, and maintenance.
Build a predictable, recurring monthly cost model.
For Managed Services solutions, Vigilant provided both onsite and remote engineering staff, who managed a complex mix of:
- Server Hardware Support
- Cloud Support
- OS Support
- Storage Services Backup & Recovery
- Upgrades & Modernizations
- 24/7/365 Monitoring & NOC
Outcomes
Vigilant Technologies deputed an IT team that was available 24/7 to help Barrick manage its complex and diverse environments. The team ironed out challenges on various fronts:
- It secured the environment, provided guidance on modernization, and performed project-based work when needed.
- All work was done on-budget and delivered on-time.
- Barrick outsourced its IT infrastructure support to Vigilant, leading to massive cost efficiencies.
- Vigilant streamlined all technology-related issues for its client within three months.
Could we help you with a similar service?
Vigilant is a preferred Oracle Partner in the USA with over two decades of excellence in delivering business apps and IT infrastructure services. We have helped more than 200 organizations across various industries and offer both onshore and offshore consultants to fulfill all technology needs.
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