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Vigilant is an Oracle managed services provider (MSP) delivering Oracle application managed services for Oracle Fusion Cloud Applications across ERP, HCM, SCM, CX, and EPM. Support covers functional operations, release and regression management, integrations via Oracle Integration Cloud, reporting, and security under clear SLAs. Clients receive 24/7 Oracle support services, proactive monitoring, faster incident resolution, and a quarterly improvement plan that lowers run cost and risk while improving user satisfaction.
These support services are complementary to our broader Oracle Cloud Applications Solutions and Services where you will find implementations, rollouts, and transformation programs. With managed services, we keep operations strong after go live.
Quick Answers
Oracle Cloud Applications managed services provide ongoing functional and technical support for Oracle Fusion Cloud. Teams handle incidents, enhancements, integrations, reporting, security, and release management so your cloud applications remain stable, secure, and optimized with defined SLAs.
Release management covers quarterly update planning, sandbox evaluation, regression testing, change approvals, and phased enablement of features. Teams coordinate with Oracle, manage timelines, and protect month end and payroll cycles.
Pricing depends on coverage hours, SLAs, environments, and scope. Many clients select a tailored plan after a short assessment that maps risk, budget, and roadmap. Start with our tiered options and adjust capabilities to fit your footprint.
An Oracle managed service provider delivers ongoing support for Oracle applications and cloud services, including Oracle ERP Cloud managed services, integrations, reporting, security, and change management under SLA backed coverage. The goal is stability, performance, and continuous improvement with measurable outcomes.
Services Snapshot
Scope
Oracle Fusion Cloud ERP, HCM, SCM, CX, and EPM across production and non production environments
Included Services
Functional support, configuration guidance, release management, integrations, reporting, security, and environment coordination
Support & Continuity
8x5, 12x5, or 24x7 with defined SLAs
Engagement Models
Tiered plans with the option to tailor a plan for your exact footprint and goals
Applications We Manage
- ERP Cloud: General Ledger, Payables, Receivables, Fixed Assets, Projects, Procurement, Order Management
- HCM Cloud: Core HR, Payroll, Absence, Talent, Recruiting
- SCM Cloud: Inventory, Manufacturing, Planning, Procurement, Logistics
- CX Cloud: Sales, Service, CPQ, Subscription Management
- EPM Cloud: Planning, Financial Consolidation and Close (FCCS), Account Reconciliation (ARCS), Enterprise Data Management (EDMCS), Narrative Reporting
Looking to implement new Oracle apps or any specific module? Explore our Oracle Cloud Applications. services.
Functional and Technical Oracle Cloud Apps Support
- Break and fix for business processes and workflows
- Configuration guidance, flexfields, and approval rules
- Data fixes and data load support using FBDI and ADFdi where appropriate
- Test planning, test automation enablement, and UAT coordination
- Release note analysis and feature adoption planning across ERP, HCM, SCM, CX, and EPM
Release and Regression Management for Quarterly Updates
- Sandbox strategy and preview testing for quarterly updates
- Regression test pack design for critical business flows
- Cutover planning that protects close, payroll, and order cycles
- Feature enablement with change control and communications
- Oracle SR coordination for defects and follow up actions
Oracle Cloud Integrations with OIC and Related Services
- Reporting, Analytics, and Extensions
- OTBI and BI Publisher report development and maintenance
- Data extracts and reconciliations for finance and operations
- KPI alignment and dashboard build out in coordination with analytics teams
- Visual Builder and low code extensions by request with secure design standards
Related services: Integration and Middleware Services, Database Services, and Oracle Cloud Infrastructure (OCI) Services.
Reporting, Analytics, and Extensions
- OTBI and BI Publisher report development and maintenance
- Data extracts and reconciliations for finance and operations
- KPI alignment and dashboard build out in coordination with analytics teams
- Visual Builder and low code extensions by request with secure design standards
Platform, Security, and Compliance
- Role design, duty segregation reviews, and periodic access certifications
- Audit evidence packs with change records and configuration snapshots
- Secure transport, encryption, and key integration controls
- Collaboration with identity and governance teams for consistent policies
See also: Oracle Identity and Access Management (IAM).
Tailored Support Solutions
- Stabilize operations: 24/7 Oracle support services, incident reduction, and performance baselines for critical business flows
- Quarterly updates: release and regression management for preview, testing, and phased enablement
- Integrations and analytics: OIC integrations, OTBI and BI Publisher reporting, and data reconciliations
- Compliance and audit readiness: role design, SoD checks, evidence packs, and access certifications
- Cost optimization and modernization: automation, right sized coverage, and guidance from cloud ERP consultants on best practices for cloud ERP solutions
Outcomes You Can Expect
- Fewer incidents through proactive monitoring and a disciplined release cadence
- Faster cycles for finance and HR through functional stewardship
- Lower run cost through automation and right sized coverage windows
- Better agility to deliver enhancements without disrupting operations
Coverage Windows and SLAs
Choose the response targets and hours that fit your risk profile.
- Hours: 8×5, 12×5, or 24/7
- Priorities: P1 critical, P2 high, P3 normal, P4 minor
- Service metrics: response and update cadence, time to restore, change success rate, and backlog burn down
- Reporting: monthly health report, SLA scorecard, security posture, and roadmap recommendations
Onboarding in Four Steps
- Discover: environment inventory, integrations map, release calendar, and SLA alignment
- Stabilize: quick wins for configuration, integration monitoring, and access cleanup
- Operate: incident, request, change, and release processes with a shared RACI
- Improve: quarterly value plan with measurable targets and a 90 day enhancement slate
1
Discover: environment inventory, integrations map, release calendar, and SLA alignment
2
Stabilize: quick wins for configuration, integration monitoring, and access cleanup
3
Operate: incident, request, change, and release processes with a shared RACI
4
Improve: quarterly value plan with measurable targets and a 90 day enhancement slate
Why Vigilant as your Oracle Managed Service Provider
- One of the top Oracle managed service providers in North America with end-to-end Oracle application management services across ERP, HCM, SCM, CX, and EPM
- Oracle cloud managed services for environments, integrations, and release cycles coordinated with Oracle
- Oracle managed IT services alignment with identity, security, and infrastructure teams
- Access to Oracle database managed services and Database Services when deeper DBA and data work is required
- Oracle infrastructure managed services through our Oracle Cloud Infrastructure (OCI) Services
Tooling and Automation
- Test automation for critical flows and quarterly updates
- Integration and log monitoring with alerting and runbooks
- ITSM integration within ServiceNow or Jira, or use our managed portal
- Living runbooks and architecture diagrams maintained by Vigilant
Managed Service Tiers
Plans are designed for easy comparison and to guide a discussion about a tailored fit. Many clients mix features across tiers to match their footprint.
Capability |
Basic |
Premium |
Platinum |
Coverage Window |
8×5 |
12×5 |
24×7 |
Incident and Request Management |
✓ |
✓ |
✓ |
Functional Support for ERP and HCM |
✓ |
✓ |
✓ |
Release Management for Quarterly Updates |
– |
✓ |
✓ |
Integration Support for OIC and REST |
– |
✓ |
✓ |
Reporting: OTBI and BI Publisher |
– |
✓ |
✓ |
Security and SoD Reviews |
– |
✓ |
✓ |
Oracle SR Management and Escalation |
– |
✓ |
✓ |
Quarterly Health Report |
✓ |
✓ |
✓ |
Monthly Service Review |
– |
✓ |
✓ |
Quarterly Value Plan and Roadmap |
– |
✓ |
✓ |
DR and Business Continuity Exercises |
– |
– |
✓ |
Continuous Improvement Backlog |
– |
– |
✓ |
Dedicated Service Lead |
– |
✓ |
✓ |
Compare plan features or request a tailored Oracle Cloud Applications support plan:
Add-on Support Options
- Cross cloud process optimization for order to cash, procure to pay, and record to report
- OIC accelerator packages for common integration patterns
- Data warehouse and analytics enablement for Fusion data
- RPA support for finance and HR back office tasks
- Training for administrators and super users
- Business continuity drills and documentation
How We Partner with Your Team
- Flexible RACI that respects internal capabilities and vendors
- Transparent governance with monthly reviews and KPI tracking
- Co delivery model for enhancements and projects without breaking SLA focus
- Knowledge transfer and shadow to lead approach for client upskilling
Who Benefits Most
- Organizations running Oracle Fusion Cloud with lean internal teams
- Companies seeking predictable quarterly updates with low risk
- Audit sensitive industries that require stable change control and repeatable evidence
- Multi site operations that rely on predictable month end, payroll, and order to cash cycles
Success Measures
- Incident volume trending down quarter over quarter
- SLA attainment at or above target by priority
- Release events delivered on time with low issue counts
- On time month end and payroll with fewer manual workarounds
- Enhancement backlog delivered against a quarterly value plan
Numbers Speak for Themselves
Clients We’ve Worked With


















What Our Clients Say
When seeking an Oracle managed services provider for Oracle Cloud ERP, we evaluated vendors based on industry experience, technical competence, project management, and value assurance. Vigilant consistently emerged as our top choice. Their exceptional technical ability, transparency, and commitment to value were evident from the outset. From Payables and Receivables to Supply Chain Planning, every module was implemented with precision. Their on-going applications managed support ensures our operations in areas like Order Management and Product Life Cycle Management remain streamlined and efficient. A big thanks to the Vigilant team for their expertise and unwavering support.
Pride Mobility
Navigating the intricacies of HCM & Taleo modules requires expertise, especially when it comes to critical aspects such as federal tax returns and ACA reporting. That's where Vigilant stepped in for us. Their managed support services have been invaluable in ensuring all our modules and associated integrations run smoothly. They've adeptly tackled all the complex challenges, from Employer's Quarterly Federal Tax Return to ACA Reporting/Transmission. The peace of mind knowing that such crucial facets of our operation are in the hands of true professionals is immeasurable. This team's genuine ability to adapt to our needs and offer support beyond the initial scope is unparalleled. A sincere thank you to the Vigilant team for their unwavering commitment and expertise
King Ranch
Why Choose Us for Oracle Applications Managed Services?
Partnership & Transparency
We eliminate ‘black box’ support models and act as an extension of your team, ensuring you are aware of risks, issues, and opportunities.
Flexible Oracle Managed IT Services Plans
Choose from a range of options to meet your specific needs and budget.
Global Coverage
We operate across North America, South America, and Asia, providing global support.
Dedicated Service Delivery Manager
You’ll have a dedicated leader overseeing service execution and supporting new initiatives.
About Us
We are a leading cloud transformation company that empowers organizations to unlock their full potential. With a strong focus on Oracle applications and peripheral technologies, we deliver exceptional solutions that maximize investments, drive efficiency, and enable seamless implementation.
Our expert knowledge spans across multiple industries and we leverage cutting-edge tools like Microsoft solutions, Cloud Infrastructure, and Digital Transformation technologies.
With a proven track record of success, a partnership approach, and a commitment to responsiveness, we stand out as a trusted and reliable partner. We are dedicated to delivering superior quality work, providing exceptional value, and helping businesses thrive through transformative cloud solutions. More about us.
We exist to empower organizations unlock their full potential
Frequently Asked Questions
ERP, HCM, SCM, CX, and EPM. Support covers break and fix, configuration guidance, reporting, and enhancements.
Yes. Teams log, triage, and track SRs with Oracle and manage escalations through resolution.
Teams plan and test updates in sandboxes, build regression packs, and schedule cutovers that protect critical cycles. Post update validation confirms stability and performance.
Yes. Teams build and manage integrations through OIC and REST, with monitoring, error handling, and reconciliations.
Yes. Evidence packs include change records, access reviews, and configuration snapshots aligned to policy.
Yes. The model is designed for co delivery with a flexible RACI and structured knowledge transfer.
Look for proven Oracle Cloud experience, 24×7 coverage, SLA transparency, release management discipline, OIC integration skills, security and SoD expertise, and references for ERP, HCM, SCM, CX, or EPM.
Yes. Coverage options include 8×5, 12×5, and 24×7 with defined response targets.
Application managed services focus on business processes, configurations, integrations, and reporting. Managed IT services focus on infrastructure, networking, and endpoint management. Vigilant coordinates both.


Schedule a Consultation
Ready to stabilize operations and free capacity for change. Request a tailored Oracle Cloud Applications managed services plan and receive a short assessment that outlines recommended coverage, SLAs, and savings opportunities.
Please write to info@vigilant-inc.com or use the form below: