Oracle EBS Managed Services
Extend and Optimize
your Oracle EBS Investment
with 24x7 Managed Support
Vigilant provides Oracle E-Business Suite managed services that combine functional support, technical services, and DBA operations under defined SLAs. Out teams deliver application managed services for Oracle EBS across on premises, private cloud, and OCI. When you engage us, expect proactive monitoring, faster incident resolution, CEMLI remediation, and continuous improvement that lowers run cost and risk.
Vigilant’s EBS Managed Services is a complementary service to our broader Oracle E-Business Suite Services where you will find upgrades, implementations, and transformations. Managed Services keeps operations strong after go-live.
Services Snapshot
Scope
EBS 12.1 and 12.2 on premises, private cloud, OCI, AWS, or Azure
Included Services
Functional support, technical development, DBA operations, patching, performance, integrations, security, and platform operations
Support & Continuity
8x5, 12x5, or 24x7 with defined SLAs
Engagement Models
Tiered plans with the option to tailor a plan for your exact footprint and goals
Functional and Technical Oracle EBS Support
- Break and fix, month-end close support, and workflow troubleshooting
- Configuration guidance across Finance, Supply Chain, Manufacturing, Projects, HR, and CX modules
- CEMLI remediation and support for extensions, reports, and personalizations
- Test planning, test automation enablement, and UAT coordination
- Release review and adoption planning for R12.2 innovations
Oracle EBS DBA Services: Patching, Cloning, Performance
- Cloning, backups, and refresh management with documented runbooks
- Oracle EBS database administration services
- Database and application patching cadence with rollback plans
- Performance tuning using AWR, ASH, and SQL remediation
- Concurrent manager tuning and capacity planning
- Backup validation and restore drills
R12.2 Online Patching and Release Advisory
- Online patching enablement and cycle optimization
- Dry runs to validate timing and cutover steps
- Downtime reduction through performance and cycle tuning
- Guidance on code standards that simplify future patching
Oracle EBS Integrations with OIC and SOA
- OIC, SOA, REST, and file-based integrations between EBS and ERP, HCM, SCM, PLM, WMS, CRM, and analytics platforms
- Integration monitoring, retry logic, and error handling
- Data quality controls, reconciliation, and logging
- Collaboration with your integration team or managed by Vigilant
Related services: Integration and Middleware Services, Database Services, and Oracle Cloud Infrastructure (OCI) Services.
Platform, Security, and Compliance
- OS, database, and middleware hardening
- Identity and access controls with segregation of duties checks
- DR planning, recovery testing, and RTO and RPO validation
- SOX and audit support with evidence packs and change records
- Optional IAM and IGA services in partnership with our security team
See also: Oracle Identity and Access Management (IAM).
Onboarding in Four Steps
1
Discover: environment inventory, integrations map, release calendar, and SLA alignment
2
Stabilize: patch baseline, monitoring, backup validation, and performance quick wins
3
Operate: incident, request, change, and release processes with a shared RACI
4
Improve: quarterly value plan with measurable targets and a 90 day enhancement slate
Outcomes You Can Expect
- Fewer incidents through proactive monitoring and planned patching
- Faster close and stable cycles through functional stewardship
- Lower run cost through automation and right-sized coverage windows
- Better agility to deliver enhancements without disrupting operations
Coverage Windows and SLAs
Choose the response targets and hours that fit your risk profile.
- Hours: 8×5, 12×5, or 24/7 support services
- Priorities: P1 Critical, P2 high, P3 Normal, P4 Minor
- Service metrics: Response and update cadence, time to restore, change success rate, and backlog burn down
- Reporting: Monthly health report, SLA scorecard, security posture, and roadmap recommendations
Tooling and Automation
- Monitoring and diagnostics with Oracle Enterprise Manager, AWR and ASH, and log analytics
- Automation for patching, cloning, backups, and validations
- ITSM integration within ServiceNow or Jira, or use our managed portal
- Living runbooks and architecture diagrams maintained by Vigilant
Managed Service Tiers
Plans are designed for easy comparison and to guide a discussion about a tailored fit. Many clients mix features across tiers to match their footprint.
|
Capability |
Basic |
Premium |
Platinum |
|
Coverage Window |
8×5 |
12×5 |
24×7 |
|
Incident and Request Management |
✓ |
✓ |
✓ |
|
Functional Support for Key Modules |
✓ |
✓ |
✓ |
|
CEMLI Remediation and Minor Enhancements |
– |
✓ |
✓ |
|
DBA Services: Backups, Cloning, Patching |
✓ |
✓ |
✓ |
|
Performance Tuning and AWR Reviews |
– |
✓ |
✓ |
|
Security and Audit Support |
– |
✓ |
✓ |
|
Quarterly Health Report |
✓ |
✓ |
✓ |
|
Monthly Service Review |
– |
✓ |
✓ |
|
Quarterly Value Plan and Roadmap |
– |
✓ |
✓ |
|
Release Advisory for R12.2 |
– |
✓ |
✓ |
|
DR Planning and Recovery Testing |
– |
– |
✓ |
|
Continuous Improvement Backlog |
– |
– |
✓ |
|
Dedicated Service Lead |
– |
✓ |
✓ |
Compare plan features or request a tailored Oracle EBS support plan:
Add on support options
- 2 upgrade readiness and online patching enablement
- Oracle EBS migration services
- EBS on OCI landing zone and migration support
- Advanced security with segregation of duties analytics and privileged access controls
- Test automation pack for key business flows
- Reporting and analytics enhancements for EBS data
- Business continuity drills and documentation
How We Partner with Your Team
- Flexible RACI that respects internal capabilities and vendors
- Transparent governance with monthly reviews and KPI tracking
- Co delivery model for enhancements and projects without breaking SLA focus
- Knowledge transfer and shadow to lead approach for client upskilling
Who Benefits Most
- Organizations running EBS with lean internal teams
- Companies planning an R12.2 upgrade or cloud migration in the next 12 to 24 months
- Audit sensitive industries that require stable change control and repeatable evidence
- Multi site operations that rely on predictable month end and order to cash cycles
Success Measures
- Incident volume trending down quarter over quarter
- SLA attainment at or above target by priority
- Performance baselines improved for critical flows
- On time month end close with fewer manual workarounds
- Enhancement backlog delivered against a quarterly value plan
Numbers Speak
Proud of our accomplishments, but long way to go.
Certifications
Our Clients
Why Choose Vigilant for Oracle EBS Managed Services?
Partnership & Transparency
We eliminate ‘black box’ support models and act as an extension of your team, ensuring you are aware of risks, issues, and opportunities.
Flexible Managed Service Plans
Choose from a range of options to meet your specific needs and budget.
Global Coverage
We operate across North America, South America, and Asia, providing global support.
Dedicated Service Delivery Manager
You’ll have a dedicated leader overseeing service execution and supporting new initiatives.
About Us
We are the leading North American Oracle partner that empowers organizations to unlock their full potential. With a strong focus on Oracle applications and peripheral technologies, we deliver exceptional solutions that maximize investments, drive efficiency, and enable seamless implementation.
Our expert knowledge spans across multiple industries and we leverage cutting-edge tools like Microsoft solutions, Cloud and Network Infrastructure, and Digital Transformation technologies.
With a proven track record of success, a partnership approach, and a commitment to responsiveness, we stand out as a trusted and reliable partner. We are dedicated to delivering superior quality work, providing exceptional value, and helping businesses thrive through transformative cloud solutions. More about us.
Frequently Asked Questions
We support all major Oracle ERP modules including Finance, Supply Chain, Manufacturing, Projects, HR, and CX. Our Oracle ERP functional support covers break-fix resolution, configuration guidance, month-end close support, and enhancements to ensure seamless operations across your Oracle E-Business Suite.
Yes. We integrate seamlessly with ITSM tools like ServiceNow, Jira, or Remedy as part of our Oracle ERP managed support model. For clients without an ITSM, we provide a managed service portal for ticketing, SLA tracking, and reporting.
We plan and execute Oracle cloud EBS support for R12.2 online patching with dry runs, optimized patching cycles, and performance tuning. This approach minimizes downtime and ensures system stability while keeping your Oracle ERP upgrade-ready.
Yes. As part of our Oracle application management services, we provide complete SOX compliance audit evidence packs including change records, access reviews, and configuration snapshots—aligned to internal policies and compliance requirements.
Absolutely. Our Oracle ERP managed support model is designed for co-delivery. We work alongside your IT and functional teams using a flexible RACI, structured knowledge transfer, and governance processes—so you maintain internal control while leveraging our Oracle expertise.
Oracle E-Business Suite (EBS) managed services provide continuous functional, technical, and DBA support as part of broader Oracle application management services. Our experts handle incidents, enhancements, patching, performance tuning, security hardening, and integrations under strict SLAs. With proactive monitoring and regular health checks, your Oracle ERP managed support remains secure, stable, and optimized for business growth.
Our Oracle DBA managed services cover backups, cloning, database refreshes, patching, and R12.2 online patching readiness. We perform AWR/ASH reviews, concurrent manager tuning, capacity planning, and disaster recovery testing. This ensures your Oracle E-Business Suite support services run smoothly, securely, and meet RTO/RPO targets.
The cost of Oracle EBS managed support depends on coverage hours, SLA commitments, environment count, and scope. Many organizations start with our tiered options and customize services after a quick assessment of risks, budget, and roadmap. This ensures the right balance between cost-efficiency and comprehensive Oracle application management services.
CEMLI stands for Configurations, Extensions, Modifications, Localizations, and Integrations in Oracle EBS. Managing CEMLIs effectively reduces upgrade complexity, improves reliability, and lowers TCO. Our Oracle ERP managed services team helps assess and streamline CEMLIs to ensure your Oracle E-Business Suite remains agile and ready for future upgrades or cloud migration support.
Schedule a Consultation
Ready to stabilize operations and free capacity for change? Request a tailored Oracle EBS managed services plan and receive a short assessment that outlines recommended coverage, SLAs, and savings opportunities.
Please write to info@vigilant-inc.com or fill the form below: