The Leading Oracle Managed
Services Provider in North America
Partner with a team that helps own your Oracle
investments from roadmap to daily operations.
Vigilant is an Oracle managed services provider (MSP) that helps enterprises utilize Fusion Cloud Applications optimally, across all ERP, HCM, SCM, CX, and EPM modules. Support covers functional operations, release and regression management, integrations, reporting, and security under clear SLAs. Clients receive 24/7 support, proactive monitoring, faster incident resolution, and a quarterly improvement plan that lowers run cost and risk while improving user satisfaction.
These support services are complementary to our broader Oracle Cloud Applications Solutions where you will find implementations, rollouts, and transformation programs. With managed services, we keep operations strong after go live.
Services Snapshot
Scope
Oracle Fusion Cloud ERP, HCM, SCM, CX, and EPM across production and non production environments
Included Services
Functional support, configuration guidance, release management, integrations, reporting, security, and environment coordination
Support & Continuity
8x5, 12x5, or 24x7 with defined SLAs
Engagement Models
Tiered plans with the option to tailor a plan for your exact footprint and goals
Applications We Manage
- ERP Cloud: General Ledger, Payables, Receivables, Fixed Assets, Projects, Procurement, Order Management
- HCM Cloud: Core HR, Payroll, Absence, Talent, Recruiting
- SCM Cloud: Inventory, Manufacturing, Planning, Procurement, Logistics
- CX Cloud: Sales, Service, CPQ, Subscription Management
- EPM Cloud: Planning, Financial Consolidation and Close (FCCS), Account Reconciliation (ARCS), Enterprise Data Management (EDMCS), Narrative Reporting
Functional and Technical Oracle Cloud Apps Support
- Break and fix for business processes and workflows
- Configuration guidance, flexfields, and approval rules
- Data fixes and data load support using FBDI and ADFdi where appropriate
- Test planning, test automation enablement, and UAT coordination
- Release note analysis and feature adoption planning across modules
Release and Regression Management for Quarterly Updates
- Sandbox strategy and preview testing for quarterly updates
- Regression test pack design for critical business flows
- Cutover planning that protects close, payroll, and order cycles
- Feature enablement with change control and communications
- Oracle SR coordination for defects and follow up actions
Reporting, Analytics, and Oracle Cloud Integrations
- Reporting, Analytics, and Extensions
- OTBI and BI Publisher report development and maintenance
- Data extracts and reconciliations for finance and operations
- KPI alignment and dashboard build out in coordination with analytics teams
- Visual Builder and low code extensions by request with secure design standards
Related services: Integration and Middleware Services, Database Services, and Oracle Cloud Infrastructure (OCI) Services.
Platform, Security, and Compliance
- Role design, duty segregation reviews, and periodic access certifications
- Audit evidence packs with change records and configuration snapshots
- Secure transport, encryption, and key integration controls
- Collaboration with identity and governance teams for consistent policies
See also: Oracle Identity and Access Management (IAM).
Tailored Support Solutions
- Stabilize operations: 24/7 support, incident reduction, and performance baselines for critical business flows
- Quarterly updates: planned preview, testing, and phased enablement
- Integrations and analytics: OIC integrations, OTBI and BI Publisher reporting, and data reconciliations
- Compliance and audit readiness: role design, SoD checks, evidence packs, and access certifications
- Cost optimization and modernization: automation, right sized coverage, and guidance from cloud ERP consultants
Outcomes You Can Expect
- Fewer incidents through proactive monitoring and a disciplined release cadence
- Faster cycles for finance and HR through functional stewardship
- Lower run cost through automation and right sized coverage windows
- Better agility to deliver enhancements without disrupting operations
Coverage Windows and SLAs
Choose the response targets and hours that fit your risk profile.
- Hours: 8×5, 12×5, or 24/7
- Priorities: P1 critical, P2 high, P3 normal, P4 minor
- Service metrics: response and update cadence, time to restore, change success rate, and backlog burn down
- Reporting: monthly health report, SLA scorecard, security posture, and roadmap recommendations
Onboarding in Four Steps
- Discover: environment inventory, integrations map, release calendar, and SLA alignment
- Stabilize: quick wins for configuration, integration monitoring, and access cleanup
- Operate: incident, request, change, and release processes with a shared RACI
- Improve: quarterly value plan with measurable targets and a 90 day enhancement slate
1
Discover: environment inventory, integrations map, release calendar, and SLA alignment
2
Stabilize: quick wins for configuration, integration monitoring, and access cleanup
3
Operate: incident, request, change, and release processes with a shared RACI
4
Improve: quarterly value plan with measurable targets and a 90 day enhancement slate
Why Vigilant as your Oracle Managed Service Provider
- One of the top partners in North America with comprehensive coverage across ERP, EPM, HCM, CX, and SCM.
- Coordinated release cycles with Oracle
- Alignment with identity, security, and infrastructure teams
- Access to our database managed services whenever deeper DBA and data work is required
- Support via our Cloud Infrastructure Services
Tooling and Automation
- Test automation for critical flows and quarterly updates
- Integration and log monitoring with alerting and runbooks
- ITSM integration within ServiceNow or Jira, or use our managed portal
- Living runbooks and architecture diagrams maintained by Vigilant
Managed Service Tiers
Plans are designed for easy comparison and to guide a discussion about a tailored fit. Many clients mix features across tiers to match their footprint.
|
Capability |
Basic |
Premium |
Platinum |
|
Coverage Window |
8×5 |
12×5 |
24×7 |
|
Incident and Request Management |
✓ |
✓ |
✓ |
|
Functional Support for ERP and HCM |
✓ |
✓ |
✓ |
|
Release Management for Quarterly Updates |
– |
✓ |
✓ |
|
Integration Support for OIC and REST |
– |
✓ |
✓ |
|
Reporting: OTBI and BI Publisher |
– |
✓ |
✓ |
|
Security and SoD Reviews |
– |
✓ |
✓ |
|
Service Request Management and Escalation |
– |
✓ |
✓ |
|
Quarterly Health Report |
✓ |
✓ |
✓ |
|
Monthly Service Review |
– |
✓ |
✓ |
|
Quarterly Value Plan and Roadmap |
– |
✓ |
✓ |
|
DR and Business Continuity Exercises |
– |
– |
✓ |
|
Continuous Improvement Backlog |
– |
– |
✓ |
|
Dedicated Service Lead |
– |
✓ |
✓ |
Compare plan features or request a tailored services package:
Add-on Support Options
- Cross cloud process optimization for order to cash, procure to pay, and record to report
- OIC accelerator packages for common integration patterns
- Data warehouse and analytics enablement for Fusion data
- RPA support for finance and HR back office tasks
- Training for administrators and super users
- Business continuity drills and documentation
How We Partner with Your Team
- Flexible RACI that respects internal capabilities and vendors
- Transparent governance with monthly reviews and KPI tracking
- Co delivery model for enhancements and projects without breaking SLA focus
- Knowledge transfer and shadow to lead approach for client upskilling
Who Benefits Most
- Organizations running Fusion Cloud Apps with lean internal teams
- Companies seeking predictable quarterly updates with low risk
- Audit sensitive industries that require stable change control and repeatable evidence
- Multi site operations that rely on predictable month end, payroll, and order to cash cycles
Success Measures
- Incident volume trending down quarter over quarter
- SLA attainment at or above target by priority
- Release events delivered on time with low issue counts
- On time month end and payroll with fewer manual workarounds
- Enhancement backlog delivered against a quarterly value plan
Numbers Speak for Themselves
Clients We’ve Worked With
What Our Clients Say
When seeking an Oracle managed services provider for Cloud ERP, we evaluated vendors based on industry experience, technical competence, project management, and value assurance. Vigilant consistently emerged as our top choice. Their exceptional technical ability, transparency, and commitment to value were evident from the outset. From Payables and Receivables to Supply Chain Planning, every module was implemented with precision. Their on-going applications managed support ensures our operations in areas like Order Management and Product Life Cycle Management remain streamlined and efficient. A big thanks to the Vigilant team for their expertise and unwavering support.
Navigating the intricacies of HCM & Taleo modules requires expertise, especially when it comes to critical aspects such as federal tax returns and ACA reporting. That's where Vigilant stepped in for us. Their managed support services have been invaluable in ensuring all our modules and associated integrations run smoothly. They've adeptly tackled all the complex challenges, from Employer's Quarterly Federal Tax Return to ACA Reporting/Transmission. The peace of mind knowing that such crucial facets of our operation are in the hands of true professionals is immeasurable. This team's genuine ability to adapt to our needs and offer support beyond the initial scope is unparalleled. A sincere thank you to the Vigilant team for their unwavering commitment and expertise
Why Choose Us for Oracle Applications Managed Services?
Partnership & Transparency
We eliminate ‘black box’ support models and act as an extension of your team, ensuring you are aware of risks, issues, and opportunities.
Flexible Oracle Managed IT Services Plans
Choose from a range of options to meet your specific needs and budget.
Global Coverage
We operate across North America, South America, and Asia, providing global support.
Dedicated Service Delivery Manager
You’ll have a dedicated leader overseeing service execution and supporting new initiatives.
About Us
We are a leading cloud transformation company that empowers organizations to unlock their full potential. With a strong focus on Oracle applications and peripheral technologies, we deliver exceptional solutions that maximize investments, drive efficiency, and enable seamless implementation.
Our expert knowledge spans across multiple industries and we leverage cutting-edge tools like Microsoft solutions, Cloud Infrastructure, and Digital Transformation technologies.
With a proven track record of success, a partnership approach, and a commitment to responsiveness, we stand out as a trusted and reliable partner. We are dedicated to delivering superior quality work, providing exceptional value, and helping businesses thrive through transformative cloud solutions. More about us.
We exist to empower organizations unlock their full potential
Frequently Asked Questions
We provide managed services across all core modules. Support includes incident resolution, configuration guidance, reporting, enhancements, and release readiness.
Yes. As support log, triage, track, and escalate Service Requests (SRs). Our team ensures issues are resolved promptly and critical business processes remain unaffected.
Our team manages quarterly updates by creating sandboxes, performing regression testing, building regression packs, scheduling cutovers, and validating performance post-update. This ensures compliance and prevents disruptions during critical business cycles.
Yes. We design, build, and manage integrations using Oracle Integration Cloud and REST APIs. Our managed services include monitoring, error handling, reconciliations, and performance optimization for seamless data flow across applications.
Yes. We provide SOX-compliant audit evidence packs, including change management records, access reviews, and configuration snapshots, ensuring compliance with corporate and regulatory policies.
Yes. Our services model supports co-delivery with client teams through a flexible RACI matrix, structured knowledge transfer, and shared responsibility, enabling faster adoption and smoother operations.
When selecting an Managed Services Provider, look for proven expertise, 24×7 SLA-backed support, strong release management, OIC integration skills, security/SoD compliance, and client references across ERP, SCM, HCM, CX, and EPM.
Yes. Our services include flexible coverage models — 8×5, 12×5, or 24×7 support. All plans include SLA-driven response and resolution times for incidents and service requests.
Managed services providers deliver ongoing functional and technical support for Fusion Cloud Applications. They handle incidents, enhancements, integrations, reporting, security, and quarterly release management under defined SLAs to ensure applications remain stable, secure, and optimized.
It broadly covers quarterly update planning, sandbox testing, regression testing, change approvals, and phased feature rollouts. The managed services team coordinates with Oracle, protects month-end and payroll cycles, and ensures business continuity during updates.
The cost depends on SLAs, coverage hours, number of environments, and service scope. Most organizations choose a tailored plan after an assessment that aligns with budget, risk, and future roadmap. Providers typically offer flexible, tiered pricing models that can scale with business needs.
An Oracle MSP delivers ongoing assistance including ERP Cloud support, integrations, reporting, change management, and security under SLA-backed coverage. The goal is to ensure performance, compliance, and continuous improvement.
The former focuses on ERP, HCM, SCM, CX, and EPM processes, configurations, integrations, and reporting whereas the latter focuses on infrastructure, databases, and network management. Many organizations choose a partner like Vigilant that can coordinate both for end-to-end support.
Schedule a Consultation
Ready to stabilize operations and free capacity for change. Request a tailored Oracle Cloud Applications managed services plan and receive a short assessment that outlines recommended coverage, SLAs, and savings opportunities.
Please write to info@vigilant-inc.com or use the form below: