Oracle Cloud Managed Services | Manufacturing Industry
Wholestone Farms Strengthens
Oracle Cloud Operations with
Vigilant 360° Managed Services
Wholestone Farms Strengthens Oracle Cloud Operations with Vigilant 360° Managed Services
Customer
Wholestone Farms – a farmer-owned pork processing cooperative with 235 members
Location: Fremont, Nebraska | Industry: Agriculture | Revenue: $300 Million
Overview - Challenge
Wholestone Farms, a farmer-owned pork processing cooperative headquartered in Fremont, Nebraska, went through Oracle ERP Cloud implementation with Accenture and continued using them for post-go-live support. The engagement operated on an open-ended, time-and-material model, creating unpredictable and escalating monthly costs.
Accenture’s support model also lacked flexibility: Wholestone could not reallocate hours between modules, quarterly testing was consuming 500–600 test scripts per release, and onshore staffing drove costs higher. The company needed a partner who could streamline operations, stabilize support, and significantly reduce spend without sacrificing expertise.
Vigilant ultimately delivered an approximate 30% ongoing cost reduction while offering a model that enabled coverage for patching and incident management off-shore, with on-shore optimization expertise to get the most benefit from the apps.
Solution
Vigilant 360° transitioned Wholestone from Accenture’s high-cost T&M model to a right-sized, flexible, 380-hour Oracle Cloud managed services engagement beginning November 2023. The engagement covers the full Oracle ERP footprint, including:
Finance:
Accounts Payable
Accounts Receivable
Fixed Assets
Cash Management
General Ledger
Procurement & Supply Chain:
Procurement & Purchasing
Inventory & Costing
Process Manufacturing
Order Management
Enterprise Asset Management (EAM)
Oracle Transportation Management (OTM)
Integrations:
Third-party systems such as Carlyle WMS
Quarterly Oracle Release Management:
Introduction of Opkey automated testing
Reduction of test scripts from 500–600 down to 150–200
Automated impact analysis for each quarterly release
Functional Model:
Replaced Accenture’s full-time onshore resource (~168 hrs/month)
Implemented a blended model: half-FTE onshore + deep offshore bench
Reallocation of hours allowed without contract changes, including the flexibility to move hours needed between modules
Modernization Roadmap:
Three-way match rollout (PO → receipt → invoice)
Reconciliation automation
Visual Builder optimization to reduce rework between PROD and TEST
Support for Redwood UI rollout (25C / 25D)
Key Results
✔ 30–40% Cost Savings
✔ Major Efficiency Gains in Quarterly Releases
- Test scripts reduced from 500–600 → 150–200
- Quarterly testing labor reduced by ~220 hours per cycle
- Annual savings: $50K–$60K
- Greater accuracy through Opkey’s impact analysis
✔ Strong Operational Stability
Vigilant now manages:
- All production support
- Incident management
- Oracle SRs and bug fixes
- Month-end and year-end financial close
- Quarterly patching and regression testing
✔ Improved Financial Controls & Data Accuracy
- Automated reconciliation rules for receipts, payments, and intercompany
- Progress on full three-way match implementation
- Improved clearing and reduced manual rework
✔ High Customer Satisfaction
Vigilant technologies does a great job responding to urgent business needs as they arise and always delivers results. We appreciate their committed team members who truly care about our success as their client.
Summary
By replacing a costly, inflexible Accenture engagement with Vigilant 360°’s efficient and automation-driven managed services model, Wholestone Farms achieved a more predictable cost structure, tighter financial controls, and faster quarterly updates.
Vigilant’s flexible allocation model, deep Oracle expertise, and automation with Opkey have created measurable savings and sustained operational stability—positioning Wholestone for long-term modernization across its financial and supply chain operations.
Could we help you with a similar service?
Vigilant is North America’s leading boutique Oracle Partner, bringing two decades of excellence to business apps and IT infrastructure. With a track record of supporting over 200 clients, our flexible onshore and offshore consulting teams provide comprehensive solutions for any industry.
Could we help you with a similar responsibility? Please write to info@vigilant-inc.com or use the form below: