Public Sector / Federal
Navy Exchange strengthens
Oracle Retail Operations with
Application Managed Support
Navy Exchange strengthens Oracle Retail Operations with Application Managed Support
NEXCOM needed a trusted Oracle support partner to help operate and improve complex environments while maintaining stability and security
Key Facts
Customer
Navy Exchange Service Command / NEXCOM
Location
Virginia Beach, Virginia
Industry
Federal Retail / Military Exchange
Engagement:
- Consulting, professional services, and managed services
- ECOM + POS/Xstore
- Oracle Retail support across ecommerce and store operations.
- 8 environments
- Production and non-production coverage across critical platforms.
- 24x7x365
- Operational continuity through around-the-clock managed support.
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Project scope
- Oracle Retail application support across ecommerce and POS/Xstore environments.
- Integration support and troubleshooting for internal and third-party systems.
- Performance and load testing support, plus monitoring, alerting, patching, and production operations.
- Security STIG review support, vulnerability remediation, and service delivery governance.
Challenge
NEXCOM required a reliable managed support model for mission-critical ecommerce and point-of-sale systems operating across multiple Oracle Retail environments. The organization needed stronger production support, compliance readiness, performance oversight, and structured operational support without disrupting daily retail operations.
Solution
Vigilant 360 provided application managed support across NEXCOM’s ecommerce and POS/Xstore environments, combining Oracle Retail expertise with integration administration, compliance support, production operations, monitoring, troubleshooting, and service delivery management. The engagement was designed to support high-availability retail operations while helping NEXCOM maintain and modernize critical systems over time.
Environment coverage
The support footprint spanned both ecommerce and store systems, covering the platforms and technologies required to keep retail operations stable, responsive, and compliant.
Ecommerce environments
Support included Development, War Room, Pre-Production, Conversion, and Production environments. The application footprint included Oracle Order Management System, Oracle Order Broker, Oracle Retail Customer Engagement, Oracle Web Commerce / ATG / CSC, Endeca, Oracle Database, Java, WebLogic, SQL Server, Jenkins, SVN, and related middleware components.
POS / Xstore environments
Support covered Development, War Room, Pre-Production, and Production environments for Oracle OMS Serenade, Oracle Retail Order Broker, and Oracle Xstore, along with patching, configuration, monitoring, alerting, troubleshooting, and integration support.
Highlights
- 24x7x365 production support for mission-critical federal retail systems.
- Oracle Retail and commerce expertise across ecommerce and POS/Xstore operations.
- Security and compliance support including STIG reviews and vulnerability remediation.
- Structured service delivery management built for continuous improvement.
Operational impact
For a federal retail organization with high-availability needs, Vigilant 360 delivered the support structure and Oracle Retail experience needed to help NEXCOM maintain production stability, strengthen compliance support, and provide a steady foundation for ecommerce and store technology modernization.