Streamline Oracle
Applications Support
Streamline Oracle Applications Support
Our certified Oracle team works as an extension of your business, managing, securing, and optimizing your Oracle Cloud Applications so you can focus on what matters most.
Numbers Speak for Themselves
Does This Sound Like You
Challenging User Adoption
Struggling to ensure smooth user adoption, training, and change management for your Oracle Cloud Applications?
Advanced Reporting Requirements
Finding out-of-the-box reporting insufficient to meet your unique business needs?
Navigating Technical Expertise
Needing specialized skills to effectively manage and optimize your applications in the complex Oracle Cloud environment?
Future-Ready Configuration
Concerned if your system’s configuration aligns with both your current and future operational needs post go-live?
How It Works
Schedule a consultation with our experts to discuss your Oracle Cloud Applications needs and challenges.
We’ll assess your requirements and propose a tailored Oracle Cloud Applications Managed Support Services plan.
Once you choose Vigilant, our team will seamlessly integrate with your operations, providing expert support and proactive monitoring.
Clients We Have Worked With
Why Choose Us
Partnership & Transparency
We eliminate ‘black box’ support models and act as an extension of your team, ensuring you are aware of risks, issues, and opportunities.
Global Coverage
We operate across North America, South America, and Asia, providing global support.
Dedicated Service Delivery Manager
You’ll have a dedicated leader overseeing service execution and supporting new initiatives.
Flexible Managed Service Plans
Choose from a range of options to meet your specific needs and budget.
Our Support Packages
Basic
Premium
Platinum
Support (Period Ending Closing,
Payroll Runs, etc.)
Enhancement
Recommendations
Projects, New Developments, Report Development Process Enhancement,
Robotic Process Automations).
Our Support Packages
Basic
Oracle Cloud Application | ✓ |
Roles & Security | ✓ |
OTBI/BI Publisher Reporting | ✓ |
Integrations | ✓ |
My Oracle Support (Service Requests) | ✓ |
Critical Business Process Events Support (Period Ending Closing, Payroll Runs, etc.) |
✓ |
Audit Support | |
Year End Support |
Telephone hotline for Urgent (Critical Issues) | ✓ |
Training (Basic) | ✓ |
Update User Training Manuals | ✓ |
Critical (System Down) | 60 Minutes |
High | 8 Business Hours |
Medium | 24 Business Hours |
Low | 32 Business Hours |
Quarterly Patch Release Testing | User Supported |
License Audit | |
Periodic Health Checks | |
Application Enhancement Recommendations |
|
Vigilant Shield Services (Special Projects, New Developments, Report Development Process Enhancement, Robotic Process Automations). |
20 Hours / Month |
Data Conversions / Mass Uploads | Project Based Work |
Acquisitions & New Roll-Outs | Project Based Work |
New Integrations (OIC) | Project Based Work |
New PaaS Solutions | Project Based Work |
DBA/Infrastructure Services | Project Based Work |
Talent-as-a-Services (Staff Augmentation) | Project Based Work |
Premium
Oracle Cloud Application | ✓ |
Roles & Security | ✓ |
OTBI/BI Publisher Reporting | ✓ |
Integrations | ✓ |
My Oracle Support (Service Requests) | ✓ |
Critical Business Process Events Support (Period Ending Closing, Payroll Runs, etc.) |
✓ |
Audit Support | |
Year End Support | ✓ |
Telephone hotline for Urgent (Critical Issues) | ✓ |
Training (Basic) | ✓ |
Update User Training Manuals | ✓ |
Critical (System Down) | 60 Minutes |
High | 6 Business Hours |
Medium | 16 Business Hours |
Low | 24 Business Hours |
Quarterly Patch Release Testing | Automated |
License Audit | Bi-Annually |
Periodic Health Checks | Bi-Annually |
Application Enhancement Recommendations |
✓ |
Vigilant Shield Services (Special Projects, New Developments, Report Development Process Enhancement, Robotic Process Automations). |
40 Hours / Month |
Data Conversions / Mass Uploads | Project Based Work |
Acquisitions & New Roll-Outs | Project Based Work |
New Integrations (OIC) | Project Based Work |
New PaaS Solutions | Project Based Work |
DBA/Infrastructure Services | Project Based Work |
Talent-as-a-Services (Staff Augmentation) | Project Based Work |
Platinum
Oracle Cloud Application | ✓ |
Roles & Security | ✓ |
OTBI/BI Publisher Reporting | ✓ |
Integrations | ✓ |
My Oracle Support (Service Requests) | ✓ |
Critical Business Process Events Support (Period Ending Closing, Payroll Runs, etc.) |
|
Audit Support | ✓ |
Year End Support | ✓ |
Telephone hotline for Urgent (Critical Issues) | ✓ |
Training (Basic) | ✓ |
Update User Training Manuals | ✓ |
Critical (System Down) | 60 Minutes |
High | 4 Business Hours |
Medium | 8 Business Hours |
Low | 16 Business Hours |
Quarterly Patch Release Testing | Automated |
License Audit | Quarterly |
Periodic Health Checks | Quarterly |
Application Enhancement Recommendations |
✓ |
Vigilant Shield Services (Special Projects, New Developments, Report Development Process Enhancement, Robotic Process Automations). |
60 Hours / Month |
Data Conversions / Mass Uploads | Project Based Work |
Acquisitions & New Roll-Outs | Project Based Work |
New Integrations (OIC) | Project Based Work |
New PaaS Solutions | Project Based Work |
DBA/Infrastructure Services | Project Based Work |
Talent-as-a-Services (Staff Augmentation) | Project Based Work |
TESTIMONIALS
What Our Clients Have to Say
We exist to empower organizations unlock
their full potential
About Us
We are a leading cloud transformation company that empowers organizations to unlock their full potential. With a strong focus on Oracle applications and peripheral technologies, we deliver exceptional solutions that maximize investments, drive efficiency, and enable seamless implementation.
Our expert knowledge spans across multiple industries and we leverage cutting-edge tools like Microsoft solutions, Cloud Infrastructure, and Digital Transformation technologies.
With a proven track record of success, a partnership approach, and a commitment to responsiveness, we stand out as a trusted and reliable partner. We are dedicated to delivering superior quality work, providing exceptional value, and helping businesses thrive through transformative cloud solutions.
Meet Our Team
Ameresh Gupta
Director, Oracle Applications
Linda Cardinale
Director, Customer Services
Brandon Dugan
Director, Regional Sales
Sreeja Sunkara
Manager, Oracle Applications