Vigilant Technologies

The-Quadrilateral-Orange

Streamline Oracle
Applications Support

Streamline Oracle Applications Support

Our certified Oracle team works as an extension of your business, managing, securing, and optimizing your Oracle Cloud Applications so you can focus on what matters most.

Numbers Speak for Themselves

Referenceable Customers
0 +
Successful Cloud Implementations
0 +
Consultants Ready to Engage
0 +
Years Exceeding Expectations
0

Does This Sound Like You

Challenging User Adoption

Struggling to ensure smooth user adoption, training, and change management for your Oracle Cloud Applications?

Advanced Reporting Requirements

Finding out-of-the-box reporting insufficient to meet your unique business needs?

Navigating Technical Expertise

Needing specialized skills to effectively manage and optimize your applications in the complex Oracle Cloud environment?

Future-Ready Configuration

Concerned if your system’s configuration aligns with both your current and future operational needs post go-live?

How It Works

Get In Touch

Schedule a consultation with our experts to discuss your Oracle Cloud Applications needs and challenges.

Customized Solution

We’ll assess your requirements and propose a tailored Oracle Cloud Applications Managed Support Services plan.

Seamless Collaborations

Once you choose Vigilant, our team will seamlessly integrate with your operations, providing expert support and proactive monitoring.

Clients We Have Worked With

Manufacturing / Logistics / Distribution
Bissel
NS - Final
Worthington - Final
Financial Services
CA - Final
28
30
Healthcare & Life Sciences
inogen 1
Core
HH
Energy & Utilities
DC 1
BR - Final
GM - Final
Municipalities / Local Governments
SA
DM
Hospitality
47
C
high
Foodservice / Fast Food
Food

Why Choose Us

Partnership & Transparency

We eliminate ‘black box’ support models and act as an extension of your team, ensuring you are aware of risks, issues, and opportunities.

Global Coverage

We operate across North America, South America, and Asia, providing global support.

Dedicated Service Delivery Manager

You’ll have a dedicated leader overseeing service execution and supporting new initiatives.

Flexible Managed Service Plans

Choose from a range of options to meet your specific needs and budget.

Our Support Packages

 

 

 

Basic

Premium

Platinum

Pro-Active Application Support
Oracle Cloud Application
Roles & Security
OTBI/BI Publisher Reporting
Integrations
My Oracle Support (Service Requests)
Critical Business Process Events
Support (Period Ending Closing,
Payroll Runs, etc.)

 

 

Audit Support

 

 

 

 

Year End Support

 

 

Expert Support
Telephone hotline for Urgent (Critical Issues)
Training (Basic)
Update User Training Manuals
Service Level Agreements (SLA) - Response Time
Critical (System Down)
60 Minutes
60 Minutes
60 Minutes
High
8 Business Hours
6 Business Hours
4 Business Hours
Medium
24 Business Hours
16 Business Hours
8 Business Hours
Low
32 Business Hours
24 Business Hours
16 Business Hours
Value Added Services
Quarterly Patch Release Testing
User Supported
Automated
Automated
License Audit

 

 

Bi-Annually
Quarterly
Periodic Health Checks
 
 
Bi-Annually
Quarterly
Application
Enhancement
Recommendations
 
 
Vigilant Shield Services (Special
Projects, New Developments, Report Development Process Enhancement,
Robotic Process Automations).
20 Hours / Month
40 Hours / Month
60 Hours / Month
Additional Services
Data Conversions / Mass Uploads
Project Based Work
Project Based Work
Project Based Work
Acquisitions & New Roll-Outs
Project Based Work
Project Based Work
Project Based Work
New Integrations (OIC)
Project Based Work
Project Based Work
Project Based Work
New PaaS Solutions
Project Based Work
Project Based Work
Project Based Work
DBA/Infrastructure Services
Project Based Work
Project Based Work
Project Based Work
Talent-as-a-Services (Staff Augmentation)
Project Based Work
Project Based Work
Project Based Work

Our Support Packages

Basic

Pro-Active Application Support
Oracle Cloud Application
Roles & Security
OTBI/BI Publisher Reporting
Integrations
My Oracle Support (Service Requests)
Critical Business Process Events
Support (Period Ending Closing,
Payroll Runs, etc.)
Audit Support  
Year End Support  
Expert Support
Telephone hotline for Urgent (Critical Issues)
Training (Basic)
Update User Training Manuals
Service Level Agreements (SLA) - Response Time
Critical (System Down) 60 Minutes
High 8 Business Hours
Medium 24 Business Hours
Low 32 Business Hours
Value Added Services
Quarterly Patch Release Testing User Supported
License Audit
Periodic Health Checks
Application
Enhancement
Recommendations
Vigilant Shield Services (Special
Projects, New Developments, Report Development Process Enhancement,
Robotic Process Automations).
20 Hours / Month
Additional Services
Data Conversions / Mass Uploads Project Based Work
Acquisitions & New Roll-Outs Project Based Work
New Integrations (OIC) Project Based Work
New PaaS Solutions Project Based Work
DBA/Infrastructure Services Project Based Work
Talent-as-a-Services (Staff Augmentation) Project Based Work

Premium

Pro-Active Application Support
Oracle Cloud Application
Roles & Security
OTBI/BI Publisher Reporting
Integrations
My Oracle Support (Service Requests)
Critical Business Process Events
Support (Period Ending Closing,
Payroll Runs, etc.)
Audit Support
Year End Support
Expert Support
Telephone hotline for Urgent (Critical Issues)
Training (Basic)
Update User Training Manuals
Service Level Agreements (SLA) - Response Time
Critical (System Down) 60 Minutes
High 6 Business Hours
Medium 16 Business Hours
Low 24 Business Hours
Value Added Services
Quarterly Patch Release Testing Automated
License Audit Bi-Annually
Periodic Health Checks Bi-Annually
Application
Enhancement
Recommendations
Vigilant Shield Services (Special
Projects, New Developments, Report Development Process Enhancement,
Robotic Process Automations).
40 Hours / Month
Additional Services
Data Conversions / Mass Uploads Project Based Work
Acquisitions & New Roll-Outs Project Based Work
New Integrations (OIC) Project Based Work
New PaaS Solutions Project Based Work
DBA/Infrastructure Services Project Based Work
Talent-as-a-Services (Staff Augmentation) Project Based Work

Platinum

Pro-Active Application Support
Oracle Cloud Application
Roles & Security
OTBI/BI Publisher Reporting
Integrations
My Oracle Support (Service Requests)
Critical Business Process Events
Support (Period Ending Closing,
Payroll Runs, etc.)
Audit Support
Year End Support
Expert Support
Telephone hotline for Urgent (Critical Issues)
Training (Basic)
Update User Training Manuals
Service Level Agreements (SLA) - Response Time
Critical (System Down) 60 Minutes
High 4 Business Hours
Medium 8 Business Hours
Low 16 Business Hours
Value Added Services
Quarterly Patch Release Testing Automated
License Audit Quarterly
Periodic Health Checks Quarterly
Application
Enhancement
Recommendations
Vigilant Shield Services (Special
Projects, New Developments, Report Development Process Enhancement,
Robotic Process Automations).
60 Hours / Month
Additional Services
Data Conversions / Mass Uploads Project Based Work
Acquisitions & New Roll-Outs Project Based Work
New Integrations (OIC) Project Based Work
New PaaS Solutions Project Based Work
DBA/Infrastructure Services Project Based Work
Talent-as-a-Services (Staff Augmentation) Project Based Work

TESTIMONIALS

What Our Clients Have to Say

The-Quadrilateral-Orange

We exist to empower organizations unlock
their full potential

About Us

We are a leading cloud transformation company that empowers organizations to unlock their full potential. With a strong focus on Oracle applications and peripheral technologies, we deliver exceptional solutions that maximize investments, drive efficiency, and enable seamless implementation.

Our expert knowledge spans across multiple industries and we leverage cutting-edge tools like Microsoft solutions, Cloud Infrastructure, and Digital Transformation technologies.

With a proven track record of success, a partnership approach, and a commitment to responsiveness, we stand out as a trusted and reliable partner. We are dedicated to delivering superior quality work, providing exceptional value, and helping businesses thrive through transformative cloud solutions.

Meet Our Team

Ameresh Gupta

Director, Oracle Applications

Linda Cardinale

Director, Customer Services

Brandon

Brandon Dugan

Director, Regional Sales

Sreeja-Sunkara

Sreeja Sunkara

Manager, Oracle Applications

Get in Touch with Us