Privacy @ Vigilant

Vigilant Technologies, LLC (‘Vigilant’) Privacy Policy

Effective Date: October 1, 2024

At Vigilant, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide when using our website [www.vigilant-inc.com] (the “Site”). By visiting and using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect personal identification information such as your name, email address, phone number, job title, and company name when you voluntarily submit it to us. Additionally, we may automatically collect technical data including your IP address, browser type, and browsing activities through the use of cookies and similar technologies. These technologies help improve your experience on our Site by providing personalized content and assisting us in analyzing how our website is used.

2. How We Collect Your Data

We collect your data in several ways, including:

Directly from You: We collect personal information you provide to us directly when you fill out forms on our website, subscribe to newsletters, or engage with our services (such as creating an account or contacting us for support).
Automatically: As you browse our website, we automatically collect data through cookies, tags, beacons, and other tracking technologies. This data includes your IP address, browser type, and interaction with various pages on our website.
From Third Parties: We may receive information about you from third-party service providers, business partners, or analytics tools that help us better understand how our Site is being used.

3. How We Use Your Information

Vigilant was founded in 1999 by Srini Pillarisetty, a young Oracle consultant who saw that clients were being underserved by large consulting firms staffed with inexperienced project teams. Srini founded SP Technologies, which would later become Vigilant, with a focus on providing clients with outcome-oriented, credentialed staff with hands-on knowledge of the tools they support.

Over 20 years have passed, and we are still delivering successful client outcomes with credentialed consultants. Some things never change.

4. Sharing of Your Information

We do not sell, rent, or trade your personal data to third parties. However, we may share your information with trusted service providers who assist us in running our business, or when required by law, such as in response to a valid court order or government request. In the event of a business transaction like a merger or acquisition, your information may also be transferred.

5. Your Rights and Choices

You have several rights concerning your personal data. You can request access to, correction of, or deletion of the personal data we hold about you, and you can ask to receive your data in a structured format. If you no longer wish to receive promotional communications from us, you can opt-out by following the instructions provided in our emails. Please note, however, that certain data may be retained if required by law.

6. Data Security

At Vigilant, we take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access or disclosure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security, as no method of transmission over the internet is 100% secure.

7. International Data Transfers

Your personal data may be processed and stored in countries outside of your own, including the United States, where data protection laws may differ from your local jurisdiction. By providing your information, you consent to its transfer, processing, and storage in these locations. We ensure that any cross-border data transfers are done in accordance with relevant legal requirements, including the use of Standard Contractual Clauses (SCCs) for users in the European Union and similar safeguards for other jurisdictions.

8. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law.

9. How You Can Access, Change, and Delete Your Personal Data

We rely on you to ensure that your personal data is up to date and accurate. Typically, we retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. However, you may request that we delete your personal data at any time. To make such a request, please contact us using the details provided in the “Contact Us” section. We may delete your data if we determine it is incomplete, inaccurate, or that retaining it is contrary to our obligations to other parties. When we delete your personal data, it will either be removed from our databases or anonymized so that it can no longer be associated with you.

10. Cookies and Other Web Devices

Our website uses cookies (small pieces of code placed on your device) to collect information when you browse. If your browser settings allow, these cookies help us track website usage and improve your experience. You can manage your cookie settings in your browser, and if you continue using our site without adjusting these settings, you consent to the use of cookies. If you choose to block cookies, some functionality of the site may not work as intended. Additionally, we use technologies like tags, beacons, and IP addresses to gather data for analytics and other purposes listed in this Privacy Policy.

11. Transmission of Data to Other Countries

Your personal data is processed in the United States. By submitting your personal data to us, you agree to its transfer, storage, and processing within the U.S., even if you are accessing the site from another country.

12. Compliance with GDPR (European Union)

If you are located in the European Union (EU), you have certain rights under the General Data Protection Regulation (GDPR). These rights include:

The right to access your personal data.
The right to correct any inaccurate or incomplete data.
The right to request the deletion of your personal data.
The right to restrict processing or object to our use of your personal data.
The right to data portability, allowing you to receive your personal data in a structured, commonly used, and machine-readable format.
The right to withdraw consent for processing, where consent is the legal basis for processing your data.

To exercise any of these rights, please contact us using the information in the “Contact Us” section. We will respond to your request in accordance with applicable GDPR timelines.

13. Compliance with CCPA (California, USA)

Under the California Consumer Privacy Act (CCPA), California residents have additional rights, including:

The right to know what personal information is being collected about you.
The right to request access to and deletion of your personal information.
The right to know whether your personal data is sold or shared and to whom.
The right to opt-out of the sale of your personal data.

Vigilant does not sell personal data. However, if you would like to exercise any CCPA rights, including opting out of data sales, please contact us using the details provided in the “Contact Us” section.

14. Compliance with COPPA (Children’s Online Privacy Protection Act)

Vigilant does not knowingly collect or solicit personal data from children under the age of 13. Our website and services are not intended for use by children, and if we discover that we have inadvertently collected personal data from a child under 13 without verified parental consent, we will promptly delete such data. If you believe that we may have any information from or about a child under 13, please contact us immediately using the contact information provided below.

15. Breach Notification

In the event of a data security incident, we will notify affected individuals in accordance with applicable law. Depending on your jurisdiction, we may notify you by email, phone, or other available communication methods to inform you of the breach and any actions we are taking to address it.

16. Changes to This Privacy Policy

From time to time, we may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the date at the top will indicate the latest revision. We encourage you to review this policy periodically to stay informed about how we protect your information.

17. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights regarding your personal data, please contact us at info@vigilant-inc.com or 1-866-896-7755. You can also reach us by mail at 1050 Wilshire Drive, Troy, Michigan 48084.