Digital Transformation: Beyond RPA and IPA Automation

Digital Transformation, Automation, Vigilant, IPA, RPA

Unleashing the Next Frontier Beyond RPA and IPA Automation: Digital Transformation

In the rapidly evolving and shifting landscape of business, organizations striving to remain competitive and relevant must be agile and responsive. While the deployment of Robotic Process Automation (RPA) and Intelligent Process Automation (IPA) has provided substantial improvements in efficiency and cost reduction, it’s essential for organizations to recognize that these technologies merely scratch the surface of the transformative potential that digitalization can offer. As the dust settles on the era of automation, a new horizon emerges: a comprehensive digital transformation strategy that encompasses not just automation, but the entire spectrum of technological advancements.

1. Automation: A Stepping Stone, Not the Summit

Robotic Process Automation and Intelligent Process Automation have proven their mettle as essential tools in streamlining repetitive tasks, minimizing errors, and maximizing operational efficiency. However, organizations must resist the temptation to perceive these technologies as the pinnacle of innovation. Vigilant recommends to our customers that RPA/IPA should be considered as a transformation tool in a wide-ranging digital transformation toolbox. Other transformation tools may include system upgrades, system parameter enablement, report development, system integration, data governance, and more.

2. From Process-Centric to Customer-Centric

While automation technologies undoubtedly enhance internal processes, digital transformation transcends these confines. It’s time to shift the focus from process-centric improvements to customer-centric enhancements. Seamlessly integrated digital experiences, personalized interactions, and anticipatory services are now the gold standard. Vigilant is helping our customers to leverage data insights from automated processes and AI chatbots to craft custom customer journeys that resonate with today’s tech-savvy clientele.

3. Embracing Data as the New Currency

Digital transformation marks the era of data enlightenment. RPA and IPA generate a treasure trove of data. The next logical step is to harness this data for predictive analysis, AI-driven insights, and informed decision-making. Vigilant helps our customers to unlock hidden patterns, discover untapped opportunities, and optimize their operations with unprecedented precision.

4. Agility and Innovation as Cornerstones

The digital age is characterized by its unrelenting pace of change. To thrive in this environment, organizations must cultivate agility and innovation. While automation laid the groundwork, true transformation involves reimagining processes, products, and business models. Vigilant is helping our customers to adopt emerging technologies such as Artificial Intelligence, Internet of Things, and Blockchain to create new value propositions and revenue streams.

5. Cultivating a Culture of Adaptation

The success of digital transformation hinges on fostering a culture that embraces change. Employees should be empowered to acquire new skills, experiment with novel technologies, and contribute to innovative initiatives. Vigilant works with our customers to develop a culture of continuous learning and adaptation to ensure the organization remains at the vanguard of technological advancements.

6. Navigating Challenges and Mitigating Risks

Undertaking comprehensive digital transformation involves challenges and risks, including technological complexities, change resistance, and security concerns. However, these should not deter organizations from embarking on this transformative journey. Instead, leveraging Vigilant’s experience and depth of expertise allows for opportunities to grow and improve with less risk. Vigilant utilizes effective change management, stringent project management, robust cybersecurity and compliance measures, and thoughtful and practical strategic planning to help mitigate unforeseen challenges.

7. The Holistic Digital Ecosystem

As organizations venture beyond automation, they should strive to create a holistic digital ecosystem. Vigilant helps customers to become data-centric by consolidating technologies, data sources, and processes to deliver a unified and seamless experience across departments, functions, and touchpoints. Data-Centric organizations maximize the benefits of business intelligence and analytics to support data-founded decision making.

In conclusion, while RPA and IPA have played a pivotal role in automating tasks, they are just the beginning of an organization’s digital evolution. To remain relevant and competitive, organizations must shift their focus from isolated automation efforts to a comprehensive digital transformation strategy. By prioritizing customer-centricity, data-driven insights, agility, and innovation, and by fostering a culture of adaptation, organizations can unlock the full potential of the digital age and secure a prosperous future in an ever-evolving business landscape.

We’d love to hear from you and learn how Vigilant can help guide and support you through your Digital Transformation journey.

Current digital transformation projects:

  • OpenText to SharePoint Migration with Microsoft Syntex to categorize and apply metadata to documents.
  • Customer AP chatbot to connect external customers with invoice and payment status to free employee’s time.
  • Migration of RPA processes to Power Automate.
  • Legacy SharePoint and Intranet migration to SharePoint 365.
  • Human Resources data warehouse – Consolidation of 4 HRMS systems.
  • Accounts Payable – AI Invoice Automation.
  • Application development – Internal healthcare application portal.
  • Employee human resources chatbot to allow employees to self-serve HR functions.
  • And more!


Power Automate Desktop: Disrupting the RPA Market

Power Automate Desktop, Vigilant, RPA, Digital Transformation

Power Automate Desktop: Disrupting the RPA Market and Revolutionizing Digital Transformation Solutions


In recent years, the Robotic Process Automation (RPA) market has seen a significant disruption thanks to Microsoft’s Power Automate Desktop. This powerful tool has democratized automation, making it more accessible to organizations of all sizes and industries. At the forefront of harnessing this revolutionary technology is Vigilant, a leader in digital transformation solutions. In this article, we’ll explore how Vigilant has been utilizing Power Automate Desktop to create a substantial impact on business operations and drive digital transformation.

The Power of Power Automate Desktop

Vigilant understands that automation is a cornerstone of modern business operations. By leveraging Power Automate Desktop, Vigilant has been able to harness the full potential of RPA and empower its clients with innovative automation solutions. Let’s take a closer look at how Power Automate Desktop has been integrated into Vigilant’s digital transformation strategies:

1. Streamlined Business Processes

Vigilant has used Power Automate Desktop to streamline complex and time-consuming business processes for its clients. By creating custom automation workflows tailored to each client’s unique needs, Vigilant has significantly reduced manual intervention and errors in various operations. This results in increased efficiency and faster service delivery.

2. Improved Data Accuracy and Quality

Data is at the heart of any successful digital transformation initiative. Vigilant has employed Power Automate Desktop to automate data entry, validation, and integration tasks. By eliminating human error and ensuring data accuracy, clients have been able to make more informed decisions based on reliable data, ultimately driving better business outcomes.

3. Enhanced Customer Experience

A key aspect of digital transformation is improving the customer experience. Vigilant has leveraged Power Automate Desktop to automate customer interactions, such as responding to inquiries, processing orders, and handling support tickets. This has led to quicker response times, personalized customer interactions, and overall higher customer satisfaction.

4. Cost Savings and Scalability

Power Automate Desktop’s cost-effective nature aligns with Vigilant’s commitment to delivering value to its clients. By automating repetitive tasks and reducing the need for manual labor, Vigilant has helped clients achieve cost savings and optimize resource allocation. Additionally, the scalability of Power Automate Desktop enables clients to adapt to changing business demands without significant overhead.

5. Seamless Integration

Vigilant’s expertise in integrating Power Automate Desktop with various systems and applications has been instrumental in achieving a holistic digital transformation. Whether it’s integrating with ERP systems, CRM platforms, or legacy applications, Vigilant ensures a seamless flow of information across the organization, enhancing overall productivity.

Power Automate Desktop Connectors

Vigilant recognizes that a seamless integration with a variety of technologies is essential for any successful digital transformation initiative. Power Automate Desktop’s connectors have played a pivotal role in Vigilant’s approach to delivering innovative automation solutions. Here’s how these connectors have been leveraged:

1. Data Integration: Power Automate Desktop’s connectors allow Vigilant to seamlessly integrate with various data sources, both on-premises and in the cloud. This enables the automation of data extraction, transformation, and loading (ETL) processes, ensuring that clients have access to accurate and up-to-date information for decision-making.

2. Application Integration: Vigilant has used Power Automate Desktop’s connectors to integrate with a wide range of applications, from CRMs to ERP systems. This integration streamlines business processes by automating tasks such as data entry, order processing, and report generation.

3. Email Automation: With Power Automate Desktop’s connectors to email platforms, Vigilant has automated email-based workflows. This includes tasks such as email parsing, categorization, and response generation. It has significantly improved communication efficiency within organizations.

4. Web Automation: Vigilant has harnessed Power Automate Desktop’s web connectors to automate web-based tasks. This includes web scraping, form filling, and online data retrieval, reducing the need for manual intervention in web-related processes.

5. Legacy System Integration: Power Automate Desktop’s connectors extend to legacy systems, allowing Vigilant to modernize and automate outdated processes. This integration ensures that clients can leverage automation across their entire technology stack.

6. Cloud Services: In addition to its connectors to Azure, Power Automate Desktop offers connectors to other cloud services. This flexibility has allowed Vigilant to create automation solutions that span across different cloud environments, providing clients with the freedom to choose the services that best fit their needs.


Vigilant has embraced the disruption brought about by Power Automate Desktop in the RPA market, using it as a cornerstone in their digital transformation solutions. By streamlining processes, improving data accuracy, enhancing the customer experience, and delivering cost savings, Vigilant has created a significant impact on business operations for its clients. The combination of Vigilant’s expertise and Power Automate Desktop’s capabilities has resulted in successful digital transformations that empower organizations to thrive in the modern, data-driven business landscape. As automation continues to evolve, Vigilant remains at the forefront, driving innovation and delivering real business value. Vigilant’s commitment to excellence in digital transformation ensures that their clients are well-prepared for the challenges and opportunities of the future.



Power Automate Desktop: A Rising Star in the RPA Arena

Power Automate Desktop, RPA tool


In the rapidly evolving world of business automation, Robotic Process Automation (RPA) stands out as a transformative technology. Vigilant Technologies, a leading integration partner in the USA, deeply understands this evolution, especially in the realm of RPA and Intelligent Process Automation (IPA). As businesses strive for efficiency and innovation, the choice of the right RPA tool becomes crucial. This is where Microsoft’s Power Automate Desktop enters the scene.

Power Automate Desktop has emerged as a strong contender in the RPA marketplace, challenging established players like UiPath, Blue Prism, and Automation Anywhere. In this article, we delve into the reasons why Power Automate Desktop is not just another RPA tool but a viable, competitive solution for businesses seeking to automate their processes. With Vigilant Technologies’ expertise in process optimization and system integration, we explore the unique aspects of Power Automate Desktop that make it stand out in the crowded field of RPA solutions.

Power Automate Desktop: Features and Benefits

  1. User-Friendly, Low-Code Interface
    • Key Benefit: Empowers users with varying technical skills to build automation.
    • Impact: Dramatically lowers the barrier to entry for automation, enabling a wider range of employees to contribute to process optimization.
  1. Seamless Microsoft Integration
    • Key Benefit: Direct integration with Microsoft 365 suite, including Excel, Outlook, and SharePoint.
    • Impact: Streamlines workflows for businesses already invested in the Microsoft ecosystem, enhancing productivity and collaboration.
  1. Cost-Effective
    • Key Benefit: More affordable than many of its competitors, especially for small to medium-sized businesses.
    • Impact: Provides a lower financial entry point for businesses beginning their automation journey, offering a significant ROI.
  1. AI and Cognitive Services
    • Key Benefit: Incorporates AI capabilities and cognitive services for advanced automation tasks.
    • Impact: Enables businesses to automate more complex processes, such as data extraction and processing, leveraging AI for enhanced efficiency.
  1. Scalability and Reliability
    • Key Benefit: As a Microsoft product, it benefits from robust cloud infrastructure, ensuring scalability and reliability.
    • Impact: Businesses can scale their automation efforts confidently, knowing the underlying platform is secure and dependable.
  1. Extensive Pre-built Connectors
    • Key Benefit: Offers a wide range of pre-built connectors to various applications and services.
    • Impact: Simplifies the process of integrating different systems and services, reducing development time and complexity.
  1. Custom Scripting Capabilities
    • Key Benefit: Allows for custom scripting in various languages, offering flexibility for complex automations.
    • Impact: Provides the ability to tailor automation to specific business needs, accommodating unique processes and workflows.
  1. Continuous Updates and Community Support
    • Key Benefit: Regular updates from Microsoft and a strong community for support and sharing best practices.
    • Impact: Ensures that the tool stays current with the latest technological advancements and provides a platform for learning and growth.

In summary, Power Automate Desktop offers a blend of accessibility, integration, cost-efficiency, and advanced features, making it a potent tool for businesses looking to embrace automation.

Comparison with Competitors


  • Strengths: Known for its extensive library of pre-built activities and a strong developer community. Offers advanced features like AI and machine learning capabilities, appealing to enterprises requiring complex automation solutions.
  • Considerations: More complex and feature-rich, which might require more technical expertise and training. Generally, it is a more expensive solution, making it less accessible for smaller businesses.

Blue Prism

  • Strengths: Highly regarded for its enterprise-grade security and robustness. Offers excellent scalability and control for large-scale automation deployments.
  • Considerations: Higher cost and complexity level compared to other RPA tools. Requires more technical expertise, potentially limiting its accessibility to smaller businesses or those with limited IT resources.

Automation Anywhere

  • Strengths: Provides a comprehensive suite of AI-powered tools, making it suitable for complex, cognitive automation tasks. Known for its strong analytics capabilities.
  • Considerations: May have a steeper learning curve due to its comprehensive features. The cost can also be a barrier for smaller businesses or those with limited budgets.

In contrast, Power Automate Desktop, with its user-friendly interface, cost-effectiveness, and seamless integration with Microsoft products, appeals to a broad range of businesses, particularly those already within the Microsoft ecosystem or those seeking a more accessible entry into RPA.

Why Power Automate Desktop Stands Out

  1. Accessibility and Ease of Use
    • Power Automate Desktop’s intuitive interface allows even non-technical users to create and deploy automation workflows. This accessibility accelerates adoption and reduces the need for extensive training.
  1. Seamless Integration with Microsoft Products
    • Its integration with Microsoft 365 suite streamlines processes for businesses already using these tools, enhancing productivity and collaboration without needing additional software.
  1. Cost-Effective Solution
    • Its competitive pricing makes it an ideal choice for small to medium-sized businesses looking to start their automation journey without a significant upfront investment.
  1. Flexibility and Customization
    • The platform offers flexibility with custom scripting and a range of connectors, allowing businesses to tailor automation to their unique needs and existing systems.
  1. Backed by Microsoft’s Robust Ecosystem
    • Being a Microsoft product, it benefits from continuous updates, a secure cloud infrastructure, and a vast support network, ensuring reliability and scalability for businesses as they grow.

These factors collectively make Power Automate Desktop a standout choice, particularly for organizations seeking a user-friendly, cost-effective, and flexible RPA tool that integrates seamlessly into their existing Microsoft environment.


In the realm of RPA tools, Power Automate Desktop by Microsoft emerges not just as an alternative but as a viable, potent solution, especially in scenarios where user-friendliness, cost-effectiveness, and integration with Microsoft products are paramount. Leveraging Vigilant Technologies’ expertise in process optimization and integration, Power Automate Desktop can be a strategic choice for businesses looking to enhance efficiency and innovation in their operations. As the RPA market continues to evolve, Power Automate Desktop is well-positioned to gain popularity among businesses eager to embrace automation in an efficient, scalable, and cost-effective manner.

Oracle Fusion, ERP RPA automation use cases to consider

Oracle Fusion, ERP, RPA, automation, Vigilant
Oracle Fusion, ERP RPA automation use cases to consider

Oracle Fusion ERP, with its extensive suite of applications covering various aspects of enterprise resource planning, is an ideal platform for integrating Robotic Process Automation (RPA) solutions. RPA can automate routine and repetitive tasks, thus enhancing efficiency, reducing errors, and freeing up human resources for more complex and value-added activities. Here are several use cases for RPA automation in Oracle Fusion ERP: 

1. Accounts Payable Automation:

  • Automated invoice data extraction and entry into Oracle Fusion ERP. 
  • Automatic matching of invoices with purchase orders and receipts. 
  • Automated vendor payment processing based on predefined rules.

2. Employee Onboarding in HR: 

  • Automated creation of new employee records in Oracle Fusion HCM. 
  • Automatic assignment and tracking of onboarding tasks. 
  • Auto-populating forms with employee information to reduce manual data entry. 

3. Expense Reports Processing: 

  • Scanning and extracting data from expense receipts. 
  • Automated entry of expense report details into the Oracle Fusion ERP system. 
  • Auto-routing of expense reports for approval based on preset criteria. 

4. Sales Order to Cash: 

  • Auto-creation of sales orders based on customer purchase orders. 
  • Automated credit checks and order validation. 
  • Automatic triggering of invoicing and payment follow-ups post-delivery. 

5. Monthly Financial Close: 

  • Automation of repetitive tasks like journal entries, account reconciliations, and consolidation of financial statements. 
  • Auto-generation and distribution of financial reports to stakeholders. 

6. Supplier Onboarding and Management: 

  • Automating the collection and entry of supplier information into the system. 
  • Automated checks for compliance and risk assessment. 
  • Regular updating of supplier data, including performance metrics. 

7. Inventory Management: 

  • Automated monitoring of inventory levels. 
  • Triggering restock orders when inventory falls below predefined thresholds. 
  • Automated data entry for goods received. 
8. Compliance Reporting: 

  • Auto-compilation of data required for regulatory reporting. 
  • Automated generation of compliance reports and submissions to regulatory bodies. 

9. Customer Relationship Management: 

  • Automated updating of customer information in Oracle Fusion CRM. 
  • Automatic tracking and logging of customer interactions. 
  • Automated creation of service cases or sales opportunities based on customer actions or requests. 

10. Payroll Processing: 

  • Automated calculation of employee pay, deductions, and taxes. 
  • Automatic generation of payslips and tax forms. 
  • Automated payroll disbursements and posting to general ledger. 

11. Data Quality Management: 

  • Regular scanning and cleansing of data in Oracle Fusion ERP to ensure accuracy. 
  • Automated detection and correction of discrepancies or duplications in data. 

12. Batch Job Scheduling and Monitoring: 

  • Automating the scheduling of batch jobs like data backups or report generation. 
  • Monitoring the execution of these jobs and flagging any issues for human intervention. 

13. Audit Trails and Governance: 

  • Automated logging of all transactions and changes within the ERP system. 
  • Generating audit trails for review by internal or external auditors. 

14. Demand Forecasting: 

  • Automated collection and analysis of sales and market data. 
  • Generating demand forecasts and adjusting procurement plans accordingly. 

By leveraging RPA in these areas, organizations can significantly improve the efficiency and effectiveness of their Oracle Fusion ERP systems, leading to cost savings, increased productivity, and enhanced accuracy. 

Oracle EBS ERP, RPA automation use cases to consider

Oracle EBS ERP, RPA automation, Vigilant RPA automation use cases in Oracle EBS ERP

Oracle EBS ERP, with its extensive suite of applications covering various aspects of enterprise resource planning, is an ideal platform for integrating Robotic Process Automation (RPA) solutions. RPA can automate routine and repetitive tasks, thus enhancing efficiency, reducing errors, and freeing up human resources for more complex and value-added activities. Here are several use cases for RPA automation in Oracle EBS ERP: 

1. Accounts Payable Automation: 

  • Automated extraction and entry of invoice data into Oracle EBS. 
  • Automatic matching of invoices to purchase orders and shipment receipts. 
  • Automated approval workflows and payment processing. 

2. Accounts Receivable Management: 

  • Automation of customer invoice generation and distribution. 
  • Automated tracking and application of customer payments. 
  • Automatic follow-up on overdue accounts. 

3. Payroll Processing: 

  • Automated calculation of salaries, taxes, and deductions. 
  • Automatic generation and distribution of employee pay slips. 
  • Integration with financial modules for general ledger entries. 

4. Procurement Process Automation: 

  • Auto-generation of purchase requisitions based on inventory levels. 
  • Automated vendor selection and purchase order creation. 
  • Automated goods receipt and reconciliation processes. 

5. Order to Cash Cycle: 

  • Automated order entry from customer purchase orders. 
  • Automatic credit checks and order validation. 
  • Auto-generation of shipping documents and invoicing. 

6. Human Resources Management: 

  • Automation in employee on-boarding processes like data entry and document management. 
  • Automatic tracking and updating of employee records for promotions, transfers, and exits. 
  • Automated leave and attendance management. 

7. Inventory Management: 

  • Automated monitoring of inventory levels and auto-triggering reorder processes. 
  • Automatic update of inventory records post receipt or issuance of goods. 
  • Automated generation of stock aging reports. 
8. Financial Close Process: 

  • Automation of repetitive tasks such as journal entries, reconciliations, and intercompany transactions. 
  • Automated consolidation and reporting for period-end closing processes. 

9. Data Migration and Integration: 

  • Automated data extraction from legacy systems for migration to Oracle EBS. 
  • Regular data synchronization between Oracle EBS and other business systems. 

10. Customer Service Management: 

  • Automated ticket creation for customer queries received via email or web forms. 
  • Auto-assignment of customer issues to relevant departments or personnel. 
  • Automated follow-up and feedback collection from customers. 

11. Compliance and Reporting: 

  • Automated data gathering for regulatory compliance reporting. 
  • Automatic generation and submission of required reports to regulatory authorities. 

12. Asset Management: 

  • Automated tracking and recording of asset acquisitions, depreciation, and disposals. 
  • Schedule and monitor maintenance activities for assets. 

13. Supplier Relationship Management: 

  • Automating the on-boarding process for new suppliers. 
  • Continuous monitoring and evaluation of supplier performance. 
  • Automated generation of supplier scorecards and reports. 

14. Budgeting and Forecasting: 

  • Automated data collection and consolidation for budget preparation. 
  • Automated variance analysis between actuals and forecasts.


These use cases demonstrate how RPA can optimize various processes within Oracle EBS ERP, leading to increased operational efficiency, reduced manual errors, and better data management. As Oracle EBS comprises a wide range of modules and functionalities, the potential for RPA to add value is significant across many areas of the enterprise.